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Duty Manager (M/F/D) - The Yeatman Hotel

On-site in Vila Nova de Gaia·Added 4 days ago

The Fladgate Partnership

6 open roles

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This job was automatically translated to English.

Requirements

What we're looking for

  • Minimum of 2 years of experience in Duty Manager or similar roles, primarily in luxury hospitality;
  • Knowledge of Relais & Châteaux and Forbes Travel Guide standards;
  • High focus on customer experience and service quality;
  • Ability to work under pressure and manage multiple priorities;
  • Strong organizational and decision-making skills;
  • Excellent communication and interpersonal skills;
  • Fluency in Portuguese and English;
  • Availability for rotating shifts, including weekends and holidays

The role

What you'll do

  • Supervise and coordinate the daily operation of the hotel, ensuring excellence in service across all areas;
  • Ensure the implementation and monitoring of the quality standards defined by Relais & Châteaux and by the Forbes Travel Guide Standards;
  • Act as the main point of contact for guests, ensuring a personalized experience and the effective resolution of any operational situations;
  • Management and resolution of complaints;
  • Respond to and manage online Reviews and Guest Satisfaction Questionnaires;
  • Support and supervise operational teams, promoting a culture of excellence, collaboration, and continuous improvement;
  • Monitor performance indicators and identify opportunities for process and customer experience optimization;
  • Ensure compliance with safety, hygiene, and applicable regulation standards.

description

Find your place with us!

The Yeatman is a luxurious wine hotel, with wonderful views over the City of Porto and the Douro River, and is considered a distinctive landmark in the global luxury hotel landscape.

We are recruiting a Duty Manager (M/F/D) to join our team.

Requirements

If you believe you have the profile we are looking for, do not waste any more time. Apply to a growing company with easy accommodation options!

We build success stories and the next one could be yours!

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