Jobs in Portugal, in English.

TAP-Compliance Management Specialist

On-site in Portugal·Added 8 days ago (last checked 6 Nov)

TAP Air Portugal

4 open roles

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Our summary

Work mode: On-site, Portugal
Experience: 2+ years

Skills

This job advert was originally written in Portuguese.

Requirements

What we're looking for

Bachelor's degree in Engineering (pre-Bologna) or Master's degree (post-Bologna).
Proficiency in spoken and written English
Advanced knowledge of support computer systems

Nice to have

Minimum of 2 years of professional experience in a similar area.
Advanced knowledge of Auditing techniques.
Knowledge of SQL, MicroStrategy, and Power BI

The role

Job Title: Compliance Management Specialist

2. Mission:

To drive and improve the processes of the Compliance Monitoring area, in order to ensure compliance with statutory, legal, regulatory, and normative requirements.

What you'll do

To ensure technical support regarding audits, supplier selection/evaluation, and complaint management.

To perform internal audits and audits of service providers within the scope of Management Systems as a Coordinating Auditor.
To prepare and accompany external audits from aeronautical authorities, certification entities, and customers, coordinating with the different areas involved in the Organization.
To monitor the status of non-conformities and opportunities for improvement raised in the audits conducted as a coordinating auditor, proceeding with the validation of responses and the implementation of the corrective action(s) defined by the responsible areas.
To operationally manage contacts with aeronautical authorities, certification entities, and TAP ME customers, whenever the interpretation or application of matters related to Compliance Monitoring (CM) is at stake.
To support the development and implementation of ME Management Systems, drafting and ensuring the update of internal procedures that guarantee compliance with regulatory requirements and the continuous improvement of the systems.
To develop and update risk analysis tools and methodologies to assist the selection process of new suppliers (maintenance services and aeronautical material) and participate in the respective process through the determination of initial risk.
To perform the initial evaluation of maintenance service providers and aeronautical material suppliers for TAP ME, verifying compliance with contractual requirements through procedural analysis, inspections, and/or audits, with a view to safeguarding TAP's interests.
To perform the analysis of contracts with suppliers with the aim of ensuring compliance with applicable regulatory requirements.
To manage the complaint handling process for all TAP ME customers, whether external or internal, ensuring that they are subject to analysis and resolution by the responsible areas.
To develop and maintain monitoring processes for the performance indicators of the area/sub-area and disseminate the corresponding results, with a view to identifying trends, significant deviations, and proposing improvement actions.
To coordinate the development and maintenance of quality improvement projects, including projects related to the implementation of new information systems or improvements to be introduced in existing information systems, related to the activities developed by the QS/CM sub-area.
To design, prepare, and/or deliver training within the scope of their competencies;

4. Mandatory Requirements