Jobs in Portugal, in English.
13,000+ live jobsTAP- Customer Insights & Analytics Specialist
On-site in Portugal·Added yesterday (last checked 13 Nov)
5 open roles
Our summary
- Work mode
- On-site, Portugal
- Languages
- Portuguese
Skills
This job advert was originally written in Portuguese.
Requirements
What we're looking for
Minimum requirements
-
Bachelor's degree in Economics, Statistics, Mathematics, Engineering, Data Analytics, Information Systems, or similar areas;
-
Proficiency in building dashboards (e.g., Power BI) and data visualization;
-
Proficiency in using SQL for autonomous data exploration, insight extraction, and supporting the construction of relevant analyses
- Proficiency in Portuguese and English (oral and written), with the ability to communicate insights and recommendations in a clear and structured manner;
-
Knowledge of analysis methodologies (e.g., driver analysis, segmentation);
Nice to have
-
Knowledge of Customer Experience metrics (e.g., NPS, CSAT, feedback analysis);
-
Familiarity with customer behavior and journey data;
- Postgraduate degree or Master's in Analytics, Business Intelligence, Customer Experience, Data Science, or similar areas.
The role
Job Mission
Ensure the structured analysis of Customer Experience data, identifying relevant and actionable insights that support decision-making, priority setting, and continuous improvement of the customer experience.
What you'll do
Main responsibilities
- Develop and ensure regular Customer Experience reporting, including indicators such as NPS, customer feedback, and operational metrics;
- Go beyond descriptive analysis, proactively identifying trends, behavior patterns, and opportunities for improvement in the customer experience;
- Work in coordination with business teams to understand specific needs, challenges, and contexts;
- Build and evolve dashboards and analysis tools (e.g., Power BI), ensuring a clear and impact-oriented reading;
-
Support the creation of analysis frameworks, including segmentations, satisfaction drivers, and identification of critical points in the customer journey;
- Contribute to the link between customer data and improvement initiatives, ensuring that decisions are evidence-based.
How you'll work
Location: Lisbon
Contract type: Indefinite Term Contract
Schedule type: Regular
Preferred requirements
-
Preferably with professional experience in Customer Analytics, Business Analytics, Business Intelligence, Customer Insights, or equivalent roles
Candidate profile
- Experience in data analysis and reporting, ideally in Customer contexts;
- Strong analytical capacity and critical thinking, with a focus on identifying insights rather than just producing reporting;
- Ability to question data and results, exploring root causes and opportunities;
- Ability to translate complex analyses into clear, decision-oriented messages;
- Autonomy and proactivity in identifying analysis needs;
- Good communication skills and ability to work with non-technical stakeholders.
Success factors in the role
- Ability to generate relevant and actionable insights (not just reporting);
- Clarity and impact of the dashboards and analyses produced;
-
Effective link between analysis and the identification of cause and effect in the customer experience.
Hiring process
You must submit your application by November 22, 2026.
More jobs like this
or browse Data engineering·Mid-level·Portuguese Brands·Hotels & Tourism·Airlines
