Jobs in Portugal, in English.

Team Leader (M/F/X)

On-site in Portimão·Full-time·Added 10 days ago (last checked 28 Oct)

Agency

Randstad Portugal

978 open roles

Apply

Our summary

Work mode: On-site, Portimão
Contract: Full-time
Experience: 3+ years

This job advert was originally written in Portuguese.

Requirements

What we're looking for

skills
- Educational qualifications at the 12th-grade level (mandatory).
- Proven experience in team coordination (mandatory).
- Solid experience in managing customer complaints (mandatory).
- Conversational English skills (mandatory).
- Profile marked by strong leadership capacity and dynamism (mandatory).
- 3 to 4 years of professional experience in customer service and sales (preferred).
- Specialized training in customer relations and sales (preferred).

Pay & benefits

What you'll get

main benefits
- 9-month fixed-term contract, with the possibility of renewal.
- Full-time employment, with rotating shifts.
- Base salary in the amount of €1100.
- Additional component of €300 referring to CCT.
- Shift allowance corresponding to 20% of the base salary.
- Meal allowance in the amount of €8.25 per day, paid via meal card.
- Exclusive discounts on the purchase of company products.
Randstad's mission is to become the most equitable and specialized talent company worldwide and, therefore, we reiterate that we welcome people with the most diverse abilities and experiences. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

We care about equal opportunity, regardless of ethnicity, color, religion, sex, sexual orientation, gender identity, nationality, age, genetic information, disability, or any other status protected by law. (...)

Should you require any adaptation to make your application or interview more comfortable, please do not hesitate to inform our recruitment consultants.

The role

We are recruiting a Team Leader (Site Leader) to join the opening project of a new boutique for a prestigious brand in the coffee sector, located in Portimão. This opportunity is aimed at professionals with a leadership profile, dedicated to ensuring excellence in daily operations, efficient team management, and the best customer experience.

What you'll do

key responsibilities
- Take responsibility for the daily operation of the store and its respective operational coordination.
- Manage, motivate, and monitor team performance, ensuring the training and guidance of shop assistants.
- Ensure the smooth daily functioning of the boutique to guarantee the achievement of sales objectives and the level of customer service.
- Monitor business indicators (KPIs) and implement action plans for continuous improvement.
- Ensure excellence in the customer experience, welcoming and advising each visitor in a personalized manner.
- Act as a brand ambassador and promote the level of service through quality assessment and continuous feedback.
- Anticipate operational needs, ensure proper stock management, place orders, and verify deliveries.
- Contribute to the maintenance of the visual and organization of the commercial space in accordance with company guidelines.