Seasonal Costumer Care Assistant, eCommerce

• Respond promptly and professionally to customer requests via email and telephone;
• Collaborate closely with the operations/logistics team to resolve issues related to orders, delays, or stock availability questions;
• Follow up with and update customers on the status of their orders, including deliveries and returns;
• Manage customer complaints efficiently and in a timely manner, presenting solutions whenever possible and in compliance with company policies;
• Support the processing of returns and refunds in accordance with internal procedures;
• Maintain accurate records of customer interactions, ensuring that all requests are properly documented;
• Provide detailed information about products and support customers in choosing the items most suitable to their needs;
• Perform other ad hoc tasks or those requested by management.

The normal working hours consist of a workload of 40 hours per week.

Days off are assigned on a rotating basis, according to the operational needs of the business and the respective work schedule.

1 vacancy | 40 hours per week
Fixed-Term Contract (Seasonal)
Location: Lisbon, Portugal

We are looking for a motivated and problem-solving oriented Customer Support Assistant to provide support via email and telephone. You will be the first point of contact for customer questions and needs, ensuring a positive experience and resolving any situations quickly and efficiently.

Collaborating with the operations/logistics team to resolve order-related issues and contributing to the continuous improvement of customer satisfaction.

• Excellent communication skills, both written and verbal;
• Previous experience in customer support roles, preferably in an e-commerce or retail environment;
• Ability to handle complaint situations or customer difficulties in a calm and professional manner;
• Collaborative spirit and the ability to work with different departments in response to customer needs;
• High sense of organization, attention to detail, and the ability to manage multiple tasks simultaneously;
• Empathy and strong customer orientation;
• Proactive profile focused on problem-solving.