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Hebrew Customer Service Representative

On-site in Lisbon·Added 1 month ago (last checked 4 Nov)

Agency
KultureTalent

80 open roles

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Our summary

Work mode
On-site, Lisbon
Languages
Hebrew

Skills

Requirements

What we're looking for

  • Native or near native level of Hebrew
  • Good level of English (it will be to work in an international company)
  • Highschool Degree
  • Microsoft Office Knowledge
  • Good communication skills

Nice to have

  • Dynamic and Proactive
  • Experience with attending customers will be a plus

The role

What you'll do

  • Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
  • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

REQUIREMENTS

(Relocation package for some profiles will be available)

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