Sales Associate - Activities - 20h (Availability: 16h - 23h)

• Job ID: 369124

• Date posted: 25/09/2026

Think about your home! You know those IKEA products that make your everyday life better? Our sales team assists customers through the buying process, helping them identify those products! Those furniture and decoration solutions that will make a positive difference in their home life, based on their needs and dreams.

Have we piqued your curiosity? Good! Let's continue.

At IKEA, we believe that everyone has talent. Therefore, we expect our candidates to have:

• A passion for customer service, with confident communication and an available and empathetic approach;
• An interest in design, furniture, and decoration and the desire to help people from all walks of life create their dream homes;
• A focus on understanding customer needs and preferences, presenting tailored and personalized solutions in accordance with our range of products and services;
• A desire to learn and develop knowledge that allows for offering an increasingly better experience to our customers, within the context of omnichannel retail;
• A flexible and receptive approach to change, with a spirit of initiative and proactivity;
• We may also value experience in sales or customer support.

Did you know that our sales department is organized just like our stores?

We have areas for Living Rooms, Dining Areas, Kitchens, Bedrooms, Offices, Children, Home Organization, Bathrooms, Textiles, Kitchen Utensils, Lighting, Decoration, and Outdoor.

Regardless of the home area they work in, sales associates keep everything tidy and organized. Furthermore, they have the responsibility to contribute actively to IKEA's sales results by:

• Knowing IKEA products and actively learning their features to present relevant and high-quality solutions to our customers;
• Being curious. Approaching customers, demonstrating empathy and active listening, asking questions that allow for exploring customers' needs and dreams, to reach the best solutions for their homes;
• Ensuring that the products and solutions presented in the various sales areas have the appropriate communication so that customers who prefer can shop autonomously;
• Analyzing the capacity of the available sales space, based on system information, to always ensure the availability of items for the customer;
• Having visibility on how the different IKEA sales channels (stores, planning studios, website, and app) can be integrated into the customer's shopping experience for products and services.

Inspired by our Swedish roots and humanist vision, at IKEA we have a unique culture. We believe that all people have value, regardless of any dimension of their identity - diversity is an asset to our business.

We value a spirit of togetherness and informality. Therefore, it is very likely that you will feel at home here!

We truly want to create a better everyday life for our customers. And for our co-workers.

Thus, these are some of the benefits we offer:

• Co-worker Restaurant: a space dedicated to co-workers, with diverse and healthy options, for a complete meal at an affordable price (mouth-watering!)
• Schedules communicated in advance so that it is easier to balance work with your personal life (studies, hobbies, other jobs, or even doing nothing...)
• Social and psychological support through the CÖNTIGO program;
• Annual bonus to celebrate the collective effort to grow the business;
• Discounts and benefits through partnerships: gyms, technology, cosmetics, hotels, travel, etc.;
• Continuous training opportunities online, in-person, and on the job to explore your potential.

Working at IKEA is much more than just having a job.

For this vacancy, we do not have the possibility of receiving applications from co-workers who intend to accumulate an additional 20h to their schedule and be shared between two different areas.