Jobs in Portugal, in English.
12,000+ live jobsL2 Technical Support - APIs (Postman)
Hybrid in Lisbon·Added yesterday (last checked 11 Nov)
61 open roles
Our summary
- Work mode
- Hybrid, Lisbon
- Experience
- 3+ years
Skills
This job advert was originally written in Portuguese.
Requirements
What we're looking for
- Between 3 and 5 years of experience in technical support.
- Knowledge of APIs and the ability to analyze requests and responses.
- Experience in investigating, reproducing, and resolving technical problems.
- Knowledge of Postman, Jira, and Confluence.
Nice to have
- Experience in the banking sector is valued.
- Proficiency in English; knowledge of Spanish is valued.
- Good communication, organization, and teamwork skills.
- Proactivity, autonomy, and persistence in following up on problems until their resolution.
Education & certifications
- Degree in Computer Science or a similar field, preferably.
The role
Join the Data Group!
Great things happen when the right people connect.
No Data Group, we connect people, technology, and knowledge to transform challenges into possibilities and possibilities into real impact. We are a global company in constant motion. We grow, adapt, and evolve, and we look for people who want to do the same with us.
Here, we are not just looking for those who follow the future of technology. We are looking for those who want to participate in what comes next, bringing new ideas, taking on challenges, and leaving their mark along the way. Because when talent, technology, and opportunities connect, possibilities grow.
What you'll do
- Provide 2nd-line technical support to merchants during the integration process.
- Analyze requests and clarify doubts regarding APIs, using Postman, technical documentation, and configurations.
- Execute tests in an acceptance environment.
- Replicate problems, investigate their causes, and resolve configuration errors.
- Escalate incidents to the responsible teams, when necessary, and follow up on their resolution.
- Participate in meetings with merchants, ensuring clear communication and follow-up on open topics.
- Register and update requests in Jira, meeting the defined response deadlines.
How you'll work
Location: Lisbon
Work regime: Hybrid (3x per week in the office).
Who are we looking for?
L2 Support Technician, with a focus on technical monitoring of merchants during the integration of their systems with payment solutions.
Technical skills and knowledge
The next step is yours. The possibilities, we build them together.
Send your application and come simplify the future with us!
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