Escalated Hardware Support Specialist
On-site in Lisbon·Added over 5 years ago
This job was published 5 years ago
208 open roles
Overview
Requirements
Finnish
The ad asks for Finnish, or counts it in your favour.
The role
Cross Border Talents is searching for an Escalated Hardware Support Specialist for our client in Lisbon, Portugal.
Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Finnish speaking customers, field engineers and business partners engineers for escalated issues.
There is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction.
As an Escalated Hardware Support Specialist, you will
- Developing detailed printer hardware knowledge to a Specialist level
- Control interactions with customers using persuasion and influencing skills
- Work under pressure and deal positively with difficult situations
- Understanding and troubleshooting technical problems
- Convey sensitivity and a positive approach to customer needs
- Effective interactive skills and ability to work as part of a team
Requirements
- A-Level Education / Leaving Certificate or equivalent
- Relevant Technical qualifications
- Fluent English
- Fluent Finnish
Experience
- Minimum of 1 year working in supporting electro-mechanical devices
- Skill and competency at providing professional technical telephone support
- Experienced at troubleshooting known/unknown technical queries.
- Very good knowledge of current range of printing products.
- A good and detailed knowledge of the Xerographic process
- A good and detailed knowledge of Colour Printing Theory
Personal Skills
- Strongly self-motivated to learn new skills to fulfill basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.
- Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.
- Excellent team player with a committed approach to teamwork and customer responsibilities.
- Able to maintain and project a helpful and courteous attitude in any circumstances.
- Highly resilient under pressure and adaptable to unforeseen work demands.
Benefits
- Salary and benefits
About Cross Border Talents
Cross Border Talents is a recruitment and staffing agency specializing in multilingual talent acquisition, primarily for tech, sales, and customer service roles across Europe. Based in Lisbon, Portugal, the company connects international professionals with employers in various sectors, including digital marketing, IT support, and sales, with a strong focus on roles that require specific language skills. They operate as a talent solutions provider, managing recruitment for companies that need multilingual teams, particularly in hubs like Barcelona and Malaga.
In Spain, Cross Border Talents has a significant presence, with numerous open positions in Barcelona, Madrid, Valencia, and Malaga, catering to a wide range of European languages such as German, Dutch, French, and Nordic languages. Their work culture is centered on international mobility and career development, making them a relevant partner for professionals looking to relocate to Spain. They offer opportunities in various sectors, including tech support, digital marketing, and sales, often with the possibility of remote work, which is attractive for international hires seeking to establish themselves in Spain.
- Employees
- 50–200
- Headquarters
- Lisbon, Portugal
- Website
- cbtalents.com
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