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Escalated Hardware Support Specialist

On-site in Lisbon·Added over 5 years ago (last checked 12 Nov)

Cross Border Talents

214 open roles

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Our summary

Work mode
On-site, Lisbon
Languages
Finnish

Skills

Requirements

What we're looking for

  • A-Level Education / Leaving Certificate or equivalent
  • Relevant Technical qualifications
  • Fluent English
  • Fluent Finnish
  • Minimum of 1 year working in supporting electro-mechanical devices
  • Skill and competency at providing professional technical telephone support
  • Experienced at troubleshooting known/unknown technical queries.
  • Very good knowledge of current range of printing products.
  • A good and detailed knowledge of the Xerographic process
  • A good and detailed knowledge of Colour Printing Theory
  • Strongly self-motivated to learn new skills to fulfill basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.
  • Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.
  • Excellent team player with a committed approach to teamwork and customer responsibilities.
  • Able to maintain and project a helpful and courteous attitude in any circumstances.
  • Highly resilient under pressure and adaptable to unforeseen work demands.

Pay & benefits

What you'll get

  • Salary and benefits

The role

Cross Border Talents is searching for an Escalated Hardware Support Specialist for our client in Lisbon, Portugal.

Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Finnish speaking customers, field engineers and business partners engineers for escalated issues.

There is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction.

What you'll do

  • Developing detailed printer hardware knowledge to a Specialist level
  • Control interactions with customers using persuasion and influencing skills
  • Work under pressure and deal positively with difficult situations
  • Understanding and troubleshooting technical problems
  • Convey sensitivity and a positive approach to customer needs
  • Effective interactive skills and ability to work as part of a team

Hiring process

2 steps1 interviewa task to do

  1. Apply online

  2. Application review

  3. Interview

    Candidates whose profile matches are invited for an interview.

  4. Additional steps

    Not every role

    Depending on the position, there may be technical assessments or personality evaluations.

About Cross Border Talents

Employees
50–200
Headquarters
Lisbon, Portugal
All open roles at Cross Border Talents

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