Jobs in Portugal, in English.

ICT Operations & Support Assistant

On-site in ONEGS Porto·Added today (last checked 20 Oct)

Overview

Work mode
On-site, ONEGS Porto
Contract
Permanent contract
Languages
French, Portuguese

Skills

Nice to have

Requirements

  • 0 to 3 years of experience in IT support, service desk or related ICT roles.
  • Familiarity with Microsoft 365 applications and workplace technologies.
  • Basic knowledge of Windows, networking concepts and endpoint devices.
  • Understanding of ITIL concepts is advantageous.
  • Previous experience within financial services is beneficial.
  • Fluent English required. French, Portuguese are an advantage.
  • Strong customer service and troubleshooting skills.
  • Service-oriented mindset.
  • Attention to detail.
  • Eagerness to learn and develop technical skills.
  • Strong communication skills.
  • Organized and reliable.
  • Collaborative team player.

Pay & benefits

  • An entrepreneurial working environment in a young and motivated team.
  • A multicultural environment where we promote diversity, talent & ideas.
  • The ability to work and interact with a wide variety of specialists.
  • Internal training and career development.
Please note that a clean criminal record extract is required.

The role


The ICT Support & Operations Specialist provides first-line support to end users and assists in the day-to-day operation of the Group's ICT environment.
The role focuses on user support, device provisioning, onboarding and offboarding activities, asset management, access administration and maintaining accurate ICT records. It offers an excellent opportunity to develop technical and operational expertise within a regulated financial services environment.
Local management may help set daily priorities for this role, depending on the location.
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