Spanish Customer Service Representative – Global E-Commerce

• Competitive salary + performance bonus

• Fully paid training

• Professional development opportunities

• Free Learning and Leadership Development programs

• Bring-a-Friend referral bonus

• Central location in Lisbon

• Opportunity to work in an international and dynamic environment

At Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.

Concentrix is a global leader shaping the future through technology and innovation, operating in over 70 countries and collaborating with world-renowned brands.

Therefore, for our client, a world-leading e-commerce company that connects millions of buyers with products from around the world, we are looking for Customer Support Specialists for Lisbon, Portugal.

As a Customer Support Specialist, you will provide support to buyers, sellers, customers, and creators, investigating and resolving issues throughout their experience on the platform.

• Investigate and resolve issues reported by buyers, sellers, customers, and creators, including checking order status and logistics

• Review issues reported within established timeframes, maintaining high quality standards

• Escalate complex or unresolved issues to the corresponding teams, following established procedures

• Drive Customer Satisfaction, ensuring service quality throughout the entire process and providing regular updates through different touchpoints

• Ensure compliance with service levels across different channels

• Contribute to achieving top-tier productivity and improving resolution times for end customers

• Follow established processes, quality standards, and operational guidelines

Don't meet all the requirements? We encourage you to apply anyway! Your experience may fit perfectly with this or another opportunity at Concentrix.

Apply today and join our international team in Lisbon!

Concentrix is an equal opportunity employer

We are proudly united as one team and one company globally. We are committed to equal employment opportunities for all candidates and to a work environment free from discrimination and harassment. All our selection practices are based on business needs, job requirements, and professional qualifications, without distinction based on race, age, gender identity, sexual orientation, religion, ethnic origin, family or parental status, nationality, disability, or any other classification protected by applicable national laws.

In accordance with Portuguese legislation, only candidates who are legally authorized to work in Portugal for this position will be considered.