Customer Representative (Dutch-Speaking) – Global e-Commerce - 2000€ Welcome Bonus

As a Customer Service Representative, you will:

• Investigate and resolve customer issues related to orders, deliveries and logistics

• Review cases within agreed deadlines and quality standards

• Escalate complex issues according to established procedures and knowledge base guidelines

• Keep customers informed throughout the resolution process

• Help improve customer satisfaction, service quality and resolution times

• Contribute to a seamless customer experience across different support channels

Ready for your next career move? Join Concentrix and earn a €2,000 Welcome Bonus!

Join Concentrix, a global technology and services leader powering some of the world's best-known brands across 70+ countries. Bring your communication skills to a dynamic digital environment, support users across social media and e-commerce, and take the next step in your career.

• C1 level Dutch, written and spoken

• B2 level English, written and spoken

• A college degree or equivalent diploma

• Good understanding of e-commerce

• Experience in a Contact Centre (voice and non-voice) or customer service environment

• Availability to work rotating 24/7 shifts

• Ability to work independently and as part of a team

• Familiarity with social media platforms and a basic understanding of digital advertising

Don't tick every box? We still encourage you to apply! Your experience may be a great fit for this or another opportunity at Concentrix.

Your next career move comes with a €2,000 bonus!

Join a global community of 440,000+ Game-Changers across 70+ countries and benefit from the training, support and career opportunities you need to grow professionally.

Apply now and become a Game-Changer!

In accordance with Portuguese law, only applicants legally authorized to work in Portugal will be considered for this position.