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Finnish Market | Remote Car Repair Assistance

Hybrid in Lisbon·Full-time·Added 1 month ago (last checked 11 Nov)

Bosch

213 open roles

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Our summary

Work mode: Hybrid, Lisbon
Contract: Full-time
Languages: Finnish

Skills

Requirements

What we're looking for

Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
Languages: Finnish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
A team player who is 100% service and solutions focused
Methodical troubleshooting skills required
Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

Nice to have

Basic knowledge of IT systems would be an advantage
Professional experience in a customer facing position would be an advantage

Education & certifications

Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate

The role

What you'll do

Respond to all calls, emails, and common requests for technical 1st level support
Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
1st level resolution rate: 50% after 6 months, 70% after 12 months
Follow defined work instructions and escalation processes for all possible types of incidents.
Track all incidents in our internal incident management system.
Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
Input for FAQ and knowledge database.
Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
Willingness to work in the office and/or remote according to business needs.

Work #LikeABosch means

⚖️ Flexible work conditions

🔀 Hybrid work system

🌐 Exchange with colleagues around the world

🧑⚕️ Health insurance and medical office on site

📚 Training opportunities

📈 Opportunities for career progression and continuous professional development

💲 Access to great discounts in partnerships and Bosch products

🏋️ Sports and health related activities

🚉 Great access to public transports

🅿️ Free parking lot

🍽️ Canteen

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!

Hiring process

2 steps1 interviewa task to do2–6 weeks in all

Online application
Screening
Interviews
One or more interviews, by video or onsite.
Assessments or case studies
Not every role
For some roles: technical assessments, coding tasks, case studies or presentations.

Feedback after screening usually arrives within 1-3 weeks.
Interviews are held in the language of the job posting.
The recruiter shares assessment details in advance.

About Bosch

Industry: Automotive Technology
Founded: 1886
Employees: 100,000+
Headquarters: Stuttgart, Germany

In their own words

About the company & team

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people's lives and to work towards a more sustainable future.

Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

All open roles at Bosch