Jobs in Portugal, in English.
12,000+ live jobsIT Technical Support
On-site in Lisbon·Full-time·Added 3 days ago (last checked 28 Oct)
Our summary
- Work mode
- On-site, Lisbon
- Contract
- Full-time
- Languages
- Portuguese
Skills
This job advert was originally written in Portuguese.
Requirements
What we're looking for
- Up to 3 years of experience in IT Support, Service Desk, or End User Support roles
- Experience providing Level 1 and Level 2 technical support
- Knowledge of PC hardware and software troubleshooting
- Experience supporting Microsoft Windows 11 and Microsoft 365 environments
- Understanding of LAN, WAN, internet connectivity, and network troubleshooting
- Intermediate user proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
- Strong customer service orientation and problem-solving mindset
- Fluency in Portuguese and English B1
The role
Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.
We are seeking a highly qualified professional to join our team as an IT Technical Support. In this role, you will provide Level 1 and Level 2 technical support to end users, ensuring the effective operation of IT infrastructure, workplace technology, and collaboration tools. We are looking for a customer-focused professional with strong troubleshooting skills and hands-on experience supporting hardware, software, networking, and end-user services in a corporate environment.
What you'll do
- Provide day-to-day IT support and resolve service requests and incidents related to IT assets and workplace technologies
- Deliver Level 1 and Level 2 technical support for end users, both onsite and remotely
- Support workstation hardware, including laptops, zero clients, and other end-user devices
- Troubleshoot and resolve issues related to Windows 11, Microsoft 365, and standard corporate applications
- Provide support for local network connectivity, internet access, IP telephony, and client connectivity issues
- Maintain and support printing services and audiovisual equipment, including videoconferencing solutions
- Document, implement, and follow standard operating procedures
- Escalate complex issues to specialized support teams when required
- Collaborate with local and global IT teams to ensure service quality and operational excellence
- Communicate effectively with users at all organizational levels while maintaining a high level of customer satisfaction
Location: Lisbon
Working Model: On-site
Seniority Level: Junior to Mid-Level
About Accenture
Visit us at www.accenture.com
Hiring process
Application · 15 min
Application review · With recruiters
Interviews
They contact you by phone or email (Workday) to schedule interviews by phone, video call or in person.
Online activity
Online test · Not every role
For some roles you are asked to complete an online activity on technical skills, strengths or decision-making.
Offer
- Response time depends on the role and area; your recruiter can give you guidance.
- If you are not selected, they keep your information for future opportunities.
About Accenture
- Industry
- Consulting
- Founded
- 1989
- Employees
- 500,000+
- Headquarters
- Dublin, Ireland
In their own words
About the company & team
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Additional information
We believe that no one should be discriminated against because of their differences. All hiring decisions must be made without distinction of age, race, creed, color, religion, sex, nationality, ancestry, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other condition protected by applicable law. Our rich diversity makes us more innovative, competitive, and creative, which helps us better serve our clients and our communities.
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