Operations Assistant

• Energy and dynamism;

• Openness to receiving and giving feedback with a view to achieving the best results;

• A liking for customer service and teamwork;

• Friendly and empathetic personality;

• Ability to work well under pressure and in stressful situations;

• Training in Management/Tourism or Hotel Management or similar;

• Experience in operations and customer service;

• Interest/Knowledge regarding new technologies, audiovisuals, and/or history;

• Ease in working with numbers, handling cash registers, and mathematical reasoning;

• Fluency in several languages.

• Fluent in English (essential);

• 1-year contract, renewable - average 36 hours/week (adaptability regime).

• Health insurance.

• Quarterly bonus according to team performance.

• Meal allowance paid via card.

The Operations Assistant must, together with the Operations Director and the Operations Supervisors, always be available and properly positioned, in order to ensure that the experience provided to Quake visitors meets the outlined objectives.

The Operations Assistant performs functions in several distinct positions such as, for example:

Reception: responsible for visitor check-in, ticket sales, and group reservation management.

Shop & Cafeteria: responsible for customer service, shop sales; responsible for service to visitors.

Museum room assistance: ensure safety conditions, explain the different interactive stations in a clear and engaging way, and provide an excellent experience to visitors.

• Provide a unique, memorable, and rewarding experience to all visitors, ensuring the presence of the Quake culture and brand;

• Act in accordance with the rules and taking into account the defined operational procedures;

• Know how to successfully develop all tasks inherent to each action post in the Quake space;

• Perform tasks such as check-in, ticket sales, shop sales, group reservation management, opening and closing cash registers, etc.;

• Participate in the management of visitor flow to minimize delays and maximize the customer experience;

• Ensure that the facilities, the various stations, and products are in the best condition, ensuring that safety, profitability, and excellent customer service are the priority;

• Communicate effectively with all team members and with visitors;

• Respond positively to any operational challenges;

• Contribute pertinent and innovative ideas to increase visitor investment in products and shop profitability;

• Participate in shop inventories and retail processes.

• Availability to work shifts and weekends.
  
  We value: