Helpdesk / Servicedesk

• Provide remote and telephone technical support to end users;
• Diagnose and resolve software and hardware related incidents;
• Ensure support for Microsoft environments (Windows and Office);
• Perform troubleshooting and problem resolution;
• Register, track, and update tickets in the incident management system;
• Escalate complex situations when necessary;
• Ensure compliance with defined SLAs;
• Produce and maintain technical documentation, procedures, and knowledge base;
• Contribute to the continuous improvement of support processes;
• Ensure quality service, oriented towards the user.

We, at Nimber, do not believe in chance.

Did it catch your attention? Great. Keep reading...

We are Nimber, and we are not just filling vacancies; we are building a team ready to transform things. If you are prepared to rewrite the rules and make a real impact, this is your moment. Join us and let's put the future where it belongs: in the hands of passionate people.

In mathematics and game theory, they are numbers with special addition and multiplication properties. And what we really want is to add value to our clients' projects.

Position: Helpdesk / Service Desk

• Experience in IT support/Helpdesk roles (valued);
• Knowledge of operating systems and troubleshooting;
• Good communication and user orientation;
• Organizational and problem-solving skills;
• Good oral and written communication skills.
• Interest in customer service and technical support;
• ITIL (valued);

If you are tired of feeling like just another number, send us your application and become a Nimber.