Customer Manager - HeyDoc Cascais

• Academic qualifications at the 12th-grade level (mandatory);

• We value professional experience in the area of customer management in healthcare (especially knowledge in the field of stomatology);

• Knowledge of the English language at written and oral levels;

At MD, we believe that caring for each person's smile and confidence is also caring for their health and well-being.
We are the network of Dental Medicine, Aesthetics and Plastic Surgery Clinics of the Lusíadas Saúde Group, uniting clinical excellence with technological innovation and human proximity. We value openness, compassion, loyalty and integrity - principles that unite us and make our team a true reflection of "We Know How to Care". Joining MD means growing within an expanding project, with the support and solidity of a leading group, where every professional finds training, development and purpose.

• Directly support the management and dynamization of medical schedules, in coordination with management guidance;
• Resolve complaint situations with efficiency and with the proper sensitivity and special treatment;
• Provide a service of excellence, streamlining the process with all stakeholders, ensuring customer support during and after consultations;
• Proactively manage the customer portfolio;
• Prepare quotes, as well as inform and provide all clarifications to the customer regarding the personalized treatment plan, ensuring billing follow-up and making a credit line available whenever appropriate, in total coordination with the clinical team.

• Availability for rotating shifts.

Currently, we need to increase the Talent in our Team.

We are looking for Customer Managers available to join MD Clínica Amoreiras Plaza.

Desired profile: