Team Leader Cashier Team in Lisbon

• I coordinate the team's workflow, being visible and available to support the management of the area's day-to-day challenges;
• I guarantee the information and updating of teams regarding all procedures, processes, and tasks inherent to the operation;
• I contribute feedback to the EDP and Touchpoint process, supporting the collection of information and evidence that feeds the performance evaluation of team members;
• I ensure customer satisfaction at all Customer Relationship service points;
• I support the training of Store teams in payment method procedures;
• I guarantee the organization and cleanliness of service points and the availability of materials/equipment/values necessary for the proper functioning of payment methods;
• I manage the distribution of the team across the different service points;
• I support and monitor Customer Relationship Advisors in CRM management and operationalize customer listening mechanisms and dynamics;
• I am responsible for Voice of the Customer Management, as I receive and centralize complaints, suggestions, and praise through the different channels;
• I promote and control the application of anti-shrinkage procedures during the entry and exit of goods;
• I ensure the follow-up of the entire customer refund process;
• I follow up on the entire Customer in Account process;
• I am responsible for the coordination of counter returns (NOK and OK);
• I guarantee the availability of information regarding procedures and Services in the different areas of the store, optimizing the quality of signage and informative material;
• I support and supervise the Services team in managing conflicts related to procedures and customer service;
• I know and guarantee the application, according to RCI, of the administrative processes of all Services;
• I foster and control the application of Service procedures;
• I analyze Service follow-ups, ensuring the fulfillment of objectives, business profitability, and the provision of a quality service.

• Educational qualifications at the 12th-grade level;
• More than 2 years of relevant professional experience;
• Proactivity and a sense of responsibility;
• Spirit of initiative and entrepreneurship;
• Capacity for autonomy and decision-making;
• Ease of interpersonal relationships and teamwork;
• Good communication, negotiation, and influence skills;
• Knowledge of English.

• Integration into a multinational company with a competitive salary and variable remuneration, adjusted to your experience and qualifications;
• Advantages and partnerships with more than 200 brands;
• Initial training for integration into the company and role;
• Well-being policies, with the possibility of 30 days of annual rest;
• Employee referral program, with incentives for each recommended candidate who is integrated into the team;
• Flexible working policy;
• Food benefits, with the offering of foods such as soup, fresh fruit, bread, butter, cereals, milk, and yogurts;
• 10% Discount at Leroy Merlin Stores;
• Health Insurance and Life Insurance;
• 1 day of corporate volunteering.

Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it provides a dynamic and collaborative working environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live a Human First culture, where every employee is a leader with the opportunity to grow.