Sales Associate -ALCOCHETE- FREEPORT for 20H

For our store in Lisbon, we are recruiting a Sales Assistant. Sales Assistants provide excellent and friendly service, assessing customer needs and providing assistance. Assistants in this position know how to greet, qualify, recommend, and close every customer. Sales Assistants work in cooperation with the Store Manager and other assistants to ensure that customer needs are met. Each assistant is responsible for providing a safe working and shopping environment

• Sales and customer service
• Support the GL/AGL to ensure that the team is offering excellent customer service according to Welcome to Karl and manage the store in the absence of the GL/AGL
• Maintain effective zoning to have all areas of the store covered at all times
• Ensure customer service according to Welcome to Karl training by each team member, leading by example and providing feedback on strengths and areas for improvement to the GL/AGL
• Contribute to the team effort, leading by example in the store and driving sales, constantly monitoring and driving individual and team KPIs according to communicated goals
• Consistently create a welcoming environment for the customer, greeting and assisting, as well as responding quickly to customer questions and needs
• Handle difficult and/or complicated sales, cash management, stock, and customer follow-up
• Ensure that Karl Lagerfeld guidelines are met in all operational aspects
• Prioritize daily/weekly tasks and delegate to the team
• Ensure that all stock is well maintained and in good condition and that the store is fully replenished at all times, and that broken size runs are removed from the store
• Implement the correct use of store signage, ensuring that all prices, signage, and screens are correct
• Use company tools to diagnose opportunities, analyze and summarize information, and prepare feedback to improve performance
• Always know your current KPIs and sales targets, as well as current and future promotions and peak business periods
• Regular comparison and competitor benchmarking
• Communicate regularly with the GL/AGL to discuss strengths, opportunities, and business trends
• Keep product knowledge up to date and convey it to the team
• Know your best and slowest sellers / analyze the weekly report and provide feedback to the team on how to increase sales
• Know the accessories and materials of all styles, provide feedback on customer concerns and needs
• Be aware of current and future promotions
• Build and maintain loyal customers
• Keep the client book updated

At Karl Lagerfeld, we are driven by Karl's mantra: "Embrace the present and invent the future"

The House of KARL LAGERFELD shares the creative and aesthetic design vision of its iconic founder, Karl Lagerfeld. Always contemporary and forward-looking.

We are the only fashion house with Karl's name on the door and we strive to fulfill that responsibility in everything we do, every day with great joy and passion.

Our headquarters in Paris and Amsterdam house a very diverse and motivated Karl family from more than 35 countries, creating meaningful stories and product concepts that connect to the world and Karl's iconic attributes.

Ready-to-wear, bags, small leather goods, and women's intimate apparel are managed directly from our Amsterdam headquarters. Other categories, including menswear, footwear, fragrances, eyewear, and more, are developed in conjunction with the best best-in-class licensing partners.

We connect with our consumers on various levels - online and offline hand in hand. We strive to maximize consumer engagement through more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital presence, led by our flagship store karllagerfeld.com, which reaches 96 countries. With digital channels already representing more than 30% of our global full-price business.

We are a dynamic, fast-growing, and inclusive company, built on professionalism and strong values. In all areas of our business, at KARL LAGERFELD we are committed to working to the highest standards of sustainability and integrity. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative that seeks to transform the fashion industry through goals in three areas: climate, biodiversity, and ocean protection.

• Enthusiastic, proactive, and with a service spirit
• Flexible attitude and practical approach
• Excellent communication and social skills
• Time management and prioritization
• Team player
• Lead by example
• Strong sales and customer service skills
• Ability to understand and drive KPIs