Jobs in Portugal, in English.

Rental Service Agent in Lisbon

On-site in Lisbon·Full-time·Added 4 months ago (last checked 26 Oct)

Indie Campers

42 open roles

Apply

Our summary

Work mode: On-site, Lisbon
Contract: Full-time

Skills

Indie Campers is hiring for this role in several places. This vacancy is in Lisbon.

This job advert was originally written in Portuguese.

Requirements

What we're looking for

Required: 1 to 3 years of experience in customer service, sales, hospitality, rent-a-car, or the automotive sector
Required: Strong communication and customer interaction skills
Required: Ability to understand and explain technical vehicle/motorhome systems
Required: Hands-on, adaptable profile oriented toward solutions under pressure
Required: Experience with rental systems
Required: Organized, detail-oriented, and proactive in customer or lead management
Required: Driver's license (Category B)
Required: English and valued: proficiency in the local language (where applicable)

Nice to have

Valued: Experience with CRM tools
Valued: Knowledge of digital sales software

Pay & benefits

What you'll get

Competitive remuneration and commissions
Training in sales, product, customer service, and technical motorhome systems
Progression opportunities in the areas of Rental, Sales, Operations, or Assistance
Travel benefits and access to the Indie Campers fleet
Dynamic and multicultural work environment

The role

ABOUT US

Indie Campers is a global reference in road trips, offering thousands of customers the freedom to explore the world in fully equipped motorhomes and campervans.
As we expand our product offering, we rely on exceptional frontline professionals who provide memorable experiences to customers, while simultaneously driving commercial results.

The Rental Service Agent performs a dual role:

Customer Experience Ambassador for bookings
Sales Specialist for demonstrations and conversion in motorhome purchases

This position is fundamental to ensuring that customers leave satisfied, whether they are starting a rental trip or acquiring their future motorhome.

THE ROLE

The Rental Service Agent executes all rental operations with direct customer contact and performs professional motorhome demonstrations to convert leads into buyers. This is a hands-on, customer-centric role that combines service, product presentation, operational execution, and commercial follow-up.
Both in rental and sales, this role ensures that every vehicle, every interaction, and every moment with the customer reflects the high standards of Indie Campers.

WHAT WILL YOU WORK ON?

Customer Service & Operations: Perform check-ins/check-outs, briefings, and provide continuous support during the rental. Manage critical situations and emergencies with empathy.
Sales Demonstrations & Customer Engagement: Prepare and perform motorhome demonstrations, presenting features and specifications and adapting to the customer's needs. Ensure efficient deliveries and complete documentation.
Sales Conversion & Lead Management: Follow up on leads, demonstrations, and follow-ups in CRM. Convert rental customers into sales opportunities and support the RV Sales District and City Lead in meeting objectives.
Product Knowledge & Technical Support: Maintain up-to-date knowledge of Indie Campers' motorhome models and perform basic system demonstrations (lighting, gas, etc.). Diagnose problems and escalate when necessary.

PHYSICAL AND OPERATIONAL REQUIREMENTS

Required: Ability to remain standing, walk, and move around the space for long periods
Required: Ability to lift or carry light to moderate loads (10-15 kg)
Required: Comfort working outdoors under different weather conditions
Required: Availability to work weekends, holidays, and peak periods
Required: Ability to deal with customers in different emotional states (excited, stressed, confused) with calmness and professionalism