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WMS IT Support Specialist (Blue Yonder/JDA Dispatcher) - Hybrid Lisbon (3 days/week office)

Hybrid in Lisbon·Added 1 month ago (last checked 6 Nov)

HumanIT Digital Consulting

88 open roles

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Our summary

Work mode: Hybrid, Lisbon
Experience: 5+ years

Skills

Nice to have

Oracle

Requirements

What we're looking for

Bachelor's degree or above in IT, business administration, logistics, or a similar discipline
Minimum 5 years of work experience, ideally international, with a strong focus on Blue Yonder/JDA Dispatcher warehousing system management
Minimum 5 years of experience with JDA Dispatcher across at least 4 domains: WMS infrastructure support, WMS configuration, and Integrator
Very good knowledge of SQL
Excellent business English (corporate language)
Ability to communicate clearly across different levels of abstraction depending on audience
Ability to proactively establish and maintain effective working relationships
Strong team player, able to effectively influence technical teams
Ability to act effectively under pressure and manage crisis situations
Strong analytical judgment - evaluating information, identifying key issues, and forming sound, practical conclusions
Ability to manage stakeholder expectations in a fast-paced environment with tight deadlines
Service-minded, customer-driven approach with excellent organizational, interpersonal, and time management skills

Nice to have

Familiarity with surrounding WMS-related systems such as Citrix, Oracle database, EMS, or Parcel systems
Experience coordinating with multiple stakeholder groups, including IT infrastructure teams, logistics teams, and regional IT warehouse project teams
Experience working within a large, international, matrixed corporate structure

The role

WMS IT Support Specialist (Blue Yonder/JDA Dispatcher) - Hybrid Lisbon (3 days/week office)

What you'll do

You will support all aspects of the WMS application infrastructure, covering Blue Yonder/JDA Dispatcher and related software packages, coordinating and managing system administrative IT aspects within the support area for warehouse applications. You'll consult with requesting parties on technical questions and process definition, provide daily professional support for implemented warehouse management systems across technical aspects and ticketing systems, and work across multiple partners including IT infrastructure teams, logistics teams, and regional IT warehouse project teams. The role also covers structural, organizational, and technical tasks that keep WMS running efficiently and at a high standard, plus ad hoc tasks as defined by management, all while maintaining strong product knowledge and a constructive relationship with internal and external customers.

About HumanIT Digital Consulting

In their own words

About the company & team

Join the Contract Logistics IT Support team of a global transport and logistics group headquartered in Denmark, one of the largest in the world, with more than 150,000 employees operating in over 90 countries. This is a chance to be the technical backbone of a global warehouse management system portfolio, working across regional business teams and corporate functions in a dynamic, high-professionalization environment.

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