Jobs in Portugal, in English.

PortugalJobs.io

Business Analyst / Product Analyst (E-commerce & Ticketing) - Portugal Full Remote - Short Term (3 Months)

Remote in Portugal·Added today (last checked 12 Nov)

HumanIT Digital Consulting

88 open roles

Apply

Our summary

Salary
€2,000 - €2,650 a month
Work mode
Remote, with limits
Experience
3+ years

Skills

Nice to have

Requirements

What we're looking for

  • 3-5 years of experience in Business Analysis, Product Analysis or Product Ownership.
  • Practical experience with e-commerce platforms such as Shopify or Magento.
  • Hands-on experience with customer support or ticketing systems such as Zendesk, Freshdesk, ServiceNow or Jira Service Management.
  • Ability to map operational processes, define workflows and ticket routing, and document functional requirements and user stories.
  • Experience with Jira and cross-functional stakeholders.
  • Strong communication, organisation and delivery focus.
  • Fluent English, C1 level or equivalent, required.
  • Availability to work remotely from Portugal for an initial three-month period.

Nice to have

  • Experience in healthcare or other regulated environments.
  • Customer service operations and SLA design experience.
  • Experience coordinating external vendors and supporting user acceptance testing or go-live activities.
  • Familiarity with Agile delivery practices.

Pay & benefits

What you'll get

Compensation: €2,000 - €2,650/month net, depending on experience and seniority level.

Why HumanIT people stay (4.4 Glassdoor, 89% recommend)
15th month salary
Health insurance covering your family
Birthday off
Mobility program for digital nomads
Real work-life balance

Full benefits: https://www.humanit.pt/careers/#perks
What it's really like: https://www.humanit.pt/careers/#work-at

The role

Join a short-term, fully remote consulting assignment with an established international organisation. We are looking for a hands-on Business Analyst / Product Analyst to support customer service and e-commerce improvements. This is an initial three-month assignment suited to someone comfortable working independently and collaborating with business, product and technology teams.

What you'll do

Define and improve customer service ticketing workflows and support the rollout and integration of an e-commerce platform with existing digital services. Map processes, clarify ticket categories, routing rules, priorities and service-level expectations, document functional requirements and user stories in Jira, coordinate with delivery teams and vendors, and contribute to testing and go-live readiness.

More jobs like this

or browse Mid-level

WhatsApp

More jobs from HumanIT Digital Consulting

See all 88 jobs

Similar jobs