Customer Representative (Romanian-speaking) - Insurance Company

Concentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.

And so, for our client, a leading company in the insurance sector, we are looking for Customer Service Representatives in Lisbon, Portugal, to provide high-quality support to customers and assist them throughout their insurance journey.

• Handle customer requests via phone and chat
• Provide clear and accurate information about insurance policies and services
• Process customer requests through the client's policy administration system
• Prepare and send replies, contractual documents and relevant information by email or post
• Update customer and policy information
• Manage policy change requests and update payment details
• Process requests related to claims and cancellations
• Index and electronically archive documents
• Ensure a professional, clear and positive customer experience

• C2 level Romanian (written and spoken)
• B2 level English
• Excellent verbal and written communication skills
• Professional, clear and diplomatic communication style
• Previous customer service experience is a plus
• Proactive, organized and self-motivated attitude
• Ability to work effectively as part of an international team
• Strong attention to detail and ability to follow procedures

Don't tick every box? We still encourage you to apply! Your experience may be a great fit for this or another opportunity at Concentrix.

Apply today and join our international team in Lisbon!