Dutch Client Facing Support Agent for GPS app

Job location: Lisbon, Portugal

Schedule: Monday to Friday, 8am to 5pm

About the role

• You will be answering to the Users of GPS Navigation Tool (E-mail and Inbound Calls) identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

We are looking for

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Excellent Dutch native level written and spoken communication skills
• Fluency in English
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Valid Legal Work Permit

Benefits

• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities including language courses,
• Professional development and clear career path,
• Full equipment and paid training provided from the first day of work,
• Extensive benefits package: private medical healthcare, life insurance, cafeteria benefits,
• Relocation allowance and assistance - Only applies to new hires relocating from outside of Portugal.