Field Technician (Funchal)

We're fast learners, hard workers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world's most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Field Technician to integrate our internal team.

Your responsibilities include

• Provide first and second-line onsite technical support to end users;
• Diagnose and resolve incidents related to:
  Computer equipment and peripherals;
• Windows operating systems;
• Microsoft 365;
• Local networks and connectivity;
• Meeting rooms and collaboration equipment;
• Install, configure, and maintain hardware and software;
• Support the management of the local IT infrastructure;
• Log, track, and update incidents and service requests using a ticketing system;
• Ensure requests are monitored through to resolution;
• Liaise with internal and/or external technical teams when required;
• Travel across the Madeira region to provide onsite support.

You must have

• Proven professional experience providing onsite technical support within a corporate environment;
• Strong knowledge of Windows Client operating systems and Microsoft 365;
• Solid understanding of local area networks (LAN);
• Experience using ticketing systems;
• Valid driver's licence and availability to travel within the region;
• Residence in the Madeira region.

We value

• Knowledge of or experience with Microsoft Intune;
• Knowledge of Active Directory;
• ITIL Foundation certification;
• Strong communication and interpersonal skills;
• Customer-focused mindset with excellent problem-solving abilities;
• Strong organisational skills, with the ability to work autonomously and manage priorities effectively.

We offer

• Regular professional development;
• Certification paths resources;
• Regular teambuilding programs;
• Friendly workplace.

Workplace: Funchal (On-site)

Claranet: Make Modern Happen!