Business Analyst / Travel Management (m/f/div.)

Qualifications

• Degree in Business Informatics, Computer Science, Business Administration, Engineering, or a comparable qualification
• + 7 years of experience as a Business Analyst, Requirements Engineer, or Process Manager in digitalization or automation projects
• Understanding of integrations and data flows (APIs, interfaces, data quality)
• Excellent communication skills in English (written and spoken) / German (as additional)
• Experience with RPA/workflow automation or AI use cases (e.g., prompting, evaluating AI outputs, governance/data privacy awareness)
• Experience in selecting and managing external service providers (RFPs, vendor scoring, SLAs/operating models)
• Domain knowledge in Travel & Expense is an advantage
• Like to work for international work environments 
• Flexible and autonomous 

Company Description

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people's lives and to work towards a more sustainable future.

Since its inception, Robert Bosch, SA, based in Lisbon, has proudly served as the cornerstone of the Bosch Group's presence in Portugal. We excel in providing essential central services such as Accounting, Procurement, Communications, Legal and Marketing, firmly establishing our reputation as a leader in critical domains like Information Technology and Industrial Consultancy. Moreover, our strong dedication to our most invaluable asset, our people, lies at the very core of our mission.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Job Description

1) Process & Requirements Management

• Analyze and model end-to-end processes within the business travel ecosystem (as-is/to-be), including identification of automation levers
• Elicit, structure, and prioritize requirements (e.g., user stories, acceptance criteria); facilitate workshops and ensure stakeholder alignment
• Act as the interface between business and IT/implementation partners ("collect, understand, and translate requirements") - a core responsibility of the BA role

2) Use Case Development & Business Value

• Build and further develop a use case pipeline (ideation workshops, evaluation based on value, feasibility, and ROI)
• Develop business cases including KPI definition (e.g., efficiency, quality, customer satisfaction, savings) and success measurement

3) Solution Design & Implementation (with market solutions)

• Evaluate standard cloud and tool solutions as well as AI/agent-based approaches, with a focus on API-based integration and pragmatic implementation ("make or buy")
• Support tenders and proposal evaluations, fit-gap analyses, proof of concepts, and implementation and rollout planning
• Contribute to quality assurance, acceptance testing, hypercare, and transition into operations (including documentation and knowledge transfer)