Helpdesk (NOC OPS)

Join Axians, where innovation grows based on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

We are looking for a professional to ensure the monitoring and operational support of technological services and infrastructures, guaranteeing the efficient handling of incidents, service continuity, and effective communication with technical teams and users. Act as a first-line point of contact, contributing to the stability and quality of network and datacenter operations.

• Monitor and manage operational incidents through ticketing tools;

• Provide 1st line support to technological services and infrastructures;

• Monitor systems, networks, and services, analyzing alarms and events;

• Escalate incidents to specialized teams whenever necessary;

• Produce operational reports and ensure the recording of occurrences;

• Collaborate with technical teams and suppliers to ensure service continuity

• Support operations related to datacenter infrastructures.

• Previous experience in Helpdesk, Service Desk, or Technical Support roles;

• Basic knowledge of networks and communications;

• Ability to manage and monitor incidents;

• Good organizational skills and attention to detail;

• Strong communication and teamwork skills;

• Ability to analyze and resolve problems in an operational context;

• Ability to work under pressure and manage priorities.

• Experience in

  • Helpdesk / Service Desk;

  • Incident Management;

  • Internet Services Support;

  • Technical support operations.

• IT knowledge from a user perspective

  • Microsoft Windows;

  • Microsoft Office (Word and Excel).

• Proficiency in Portuguese.

• Intermediate level of English.

• Knowledge of

  • TCP/IP networks;

  • Systems and services monitoring;

  • Ticketing tools;

  • Datacenter and technological infrastructures;

  • Network cabling (copper and fiber optic).

• Experience in producing operational reports;

• Experience in contacting technical teams and suppliers;

• Good ability to document incidents and procedures;

• Collaborative spirit and focus on continuous improvement.

• Benefits tailored to you

With our flexible benefits system, you can personalize part of your compensation according to what you value most: health, technology, mobility, training, retirement, family or financial compensation.

• Being part of the growth

After 6 months, you can become a shareholder of the VINCI Group through the CASTOR program and participate directly in the results you help build every day.

• We care about your well-being

We offer Health Insurance and Life Insurance to all our employees. We work in a hybrid work model, with flexibility to organize your day according to your needs, and you will be able to benefit from an employee support program should you need psychological, legal, financial or social counseling.

• You will be able to continue to grow and evolve professionally

With our internal mobility program, you will have the opportunity to explore new challenges within the VINCI Group. You can evolve between different teams, projects and areas, developing new skills and building a career path that grows with you.

Axians is the VINCI Energies group brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation and proximity to create real impact in organizations and society.

At Axians, we believe that talent does not have a single profile. We value diversity and promote an inclusive environment, where all people have space to grow and contribute. If you have a disability or incapacity, we want to ensure that you have the same opportunities throughout the entire recruitment and integration process. Whenever necessary, we provide reasonable accommodations so that you can participate on equal terms. If you need any accommodation, please share it with us via email [madalena.cardoso@axians.com]