ECS Quality Complaint Specialist

Join Yazaki. Connect to the future.

Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a ECS Quality Complaint Specialist in our plant in.

FUNCTION TARGET:
Customer claim action plan, 3D & 8D reports:
Receive customer concerns, and address to the production affiliate.
Establish action plan and follow up.
Report 3D & 8D to the customer.
Coordinate & instruct sorting activities, cost follow up.

Monitor claims in GQRS:
Monitor all problem solving activities to ensure effective 8D reports with action plans to prevent reoccurrence.

Corrective actions / investigation of failed parts
Ensure customer claim & PPM info is reported accurately, on time & according to Yazaki requirements.
Work to meet Yazaki's internal & customer quality targets.
Reduce customer claims/PPM.
Coordinate to ensure proper priority and resources applied.
Review and monitor customer scorecards, quality and responsiveness status."

Report
Escalate major issues to Management.
Provide information (upon request) to other Yazaki Operations Quality Divisions (Y-EMEA, YC & YNA)."

Support
Support European & Global component quality initiatives including GQRS & Quality reporting.
Participate / Support Supply Management in guiding supplier/sub-contractor quality development activities/training."

Country: Portugal (PT)
City: Ovar
Worksite / Location: Ovar Plant

Job Function: ECS_Quality & SQ
Job Discipline:
Job Family: Customer Service