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Customer Happiness Manager

Remote in Portugal·Full-time·Added 7 months ago (last checked 9 Nov)

Reedsy

13 open roles

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Our summary

Salary
US$25,000 - US$45,000 a year
Work mode
Remote (Portugal)
Contract
Full-time
Experience
5+ years

Skills

Requirements

What we're looking for

  • 5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.)

  • Experience automating support processes

  • Great understanding of on-boarding and conversion rate optimization (CRO) techniques

  • Entrepreneurial minded

  • Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling

  • Native-level English speaker

  • Availability to work every other weekend.

Nice to have

  • Previous experience working for a marketplace and/or in a creative industry

  • Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.

  • A good dose of ambition, a willingness to learn, and a great sense of humor

Pay & benefits

What you'll get

  • Work from home;

  • Paid paternal and maternal leave;

  • Annual team retreat

$25k - $45k

The role

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will be part of a team of 8. Your role will involve:

  • Offering support to Reedsy users;

  • Reviewing projects submitted on the platform;

  • Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;

  • Maintaining and update our FAQ based on user feedback and questions;

  • Suggesting product features based on user feedback; and

  • Contributing to maintaining a high NPS (currently at 86!).

About Reedsy

Industry
Publishing
Founded
2014
Employees
50–200
Headquarters
London, UK

In their own words

About the company & team

We're here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals - the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM's cover designer.

We've grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading!

All open roles at Reedsy

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