Customer Happiness Intern - Remote

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will be part of a team of 8. Your role will involve:

• Offering support to Reedsy users;

• Reviewing projects submitted on the platform;

• Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;

• Maintaining and update our FAQ based on user feedback and questions;

• Suggesting product features based on user feedback; and

• Contributing to maintaining a high NPS (currently at 86!).

We're here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals - the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM's cover designer.

We've grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading!

• Analytical mind;

• You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks;

• Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling;

• Native-level English speaker;

• Availability to work full-time (at least 35 hours per week ) for 6 months;

• Customer support experience is welcomed, but not a necessity.

• Previous experience working/interest in a marketplace and/or in a creative industry;

• A good dose of ambition, as well as a great sense of humour;

• Fluent in French, Spanish, or German.