PostgreSQL Database Support Engineer - EMEA (Remote)

Remote, Lisbon·Full-time·Added 2 months ago

Percona

5 open roles

Apply

Overview

Job details

Full-time hours
Per the ad.
Fully remote
Per the ad.

The role

Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers' business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures.

What you'll do

Your main responsibility will be helping our customers' DBA teams when they need expert assistance. You'll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice. For more serious and production-impacting issues, you'll perform screen-sharing sessions to help them quickly navigate and resolve issues.

When you're not fixing things, you'll be authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer-facing knowledge base for more frequently seen issues, and hosting webinars amongst other things.

How you'll work

This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.

What you'll be doing

You'll be teaming with some of the most well-known database experts in the industry who are even better teammates, friends and mentors. You'll have the opportunity to develop your own skills and become more powerful than you can possibly imagine.... with databases.

This is not a boring, entry-level role where you'll just be triaging the boring and monotonous.

Requirements

What we're looking for

Good hands-on knowledge of PostgreSQL, PostgreSQL Provided tools and Contribution modules
Be a skilled with some of the PostgreSQL ecosystem of tools and technologies
Knowledgeable about performance tuning, query optimization, & index tuning
Know-how of backup solutions such as pg base backup, pgBackRest and WAL-G, etc, and also the Point-in-Time-Recovery
Some experience with high availability solutions (replication, routers, proxies, etc)
Exposure and practice with zero-downtime procedures
Good understanding of monitoring requirements
Demonstrable experience of administering Linux based systems
Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
Self-taught and enthused to grow your skill set with new technologies as the industry continues to evolve
Availability to travel for the occasional team meeting, conference or customer visit
Experience working with customers in English

Nice to have

Very desirable to have related Kubernetes knowledge
MySQL knowledge
Experience working in SLA-bound operations
OpenSource Community contributions (could be a blog)
Good practice with working over screen-sharing/phone
Patroni / Repmgr / Stolon
Cloud Services such as AWS and RDS, Azure, GCP
Percona Monitoring & Management (PMM) and other monitoring tools
Configuration management solutions such as Ansible, Puppet or Chef
Good grasp of ANSI SQL 92 to 2016 and ability to write/rewrite SQL statements involving Window functions and recursive CTEs
Indexing methods including Full-Text Indexing
Contrib Modules of PostgreSQL
Most popular extensions - pg_repack, pg_partman, pg_audit etc
Foreign Data Wrappers of PostgreSQL (postgres_fdw, oracle_fdw, tde_fdw, file_fdw etc)
Advanced Linux troubleshooting tools (gdb, perf, strace, bpftrace, tcpdump, etc)
Experience programming in C

About Percona

Percona is a global leader in open-source database software and services, providing enterprise-grade support, consulting, and managed services for MySQL, PostgreSQL, MongoDB, and other open-source databases. Founded in 2006 and headquartered in Raleigh, North Carolina, USA, Percona is known for its expertise in database performance, high availability, and cloud-native solutions, serving thousands of customers worldwide.

Percona operates with a fully remote, distributed workforce, with team members across the globe, including a significant presence in Spain. The company's culture emphasizes flexibility, autonomy, and a strong commitment to the open-source community. For international professionals, Percona offers the opportunity to work remotely from Spain while collaborating with a diverse, global team, and actively participates in community events and conferences, making it an attractive employer for those seeking a remote-first, community-driven work environment.

Founded: 2004
Employees: 500–1,000
Headquarters: Raleigh, USA
Website: percona.com

In their own words

About the company & team

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let's talk!

Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!

All open roles at Percona