Cashier - Part-time in Lisbon

Store: Loures

• I ensure a warm welcome to the customer at any service point;

• I welcome the customer at the Welcomer in a personalized manner, adapting communication and service to each type of customer, promoting a more relational and less transactional service;

• I detect customer needs, providing simple information regarding product availability and location, order status, services, or store procedures;

• I receive SPV customers, opening repair processes and parts requests, while knowing the Saveo procedures and tool;

• I manage the store's CRM, autonomously offering the appropriate solution to the customer's situation and ensuring contact with the respective store areas when necessary;

• I organize my tasks considering peak customer flow, always prioritizing Customer Service;

• I manage customer waiting situations autonomously and effectively, ensuring conflict management with customers, contributing to their total satisfaction.

• Educational qualifications at the 12th-grade level;

• Professional experience between 1 to 2 years;

• Good computer skills from a user perspective;

• A passion for the customer and their needs;

• Aptitude for interpersonal relationships and teamwork;

• Ability to work under stress;

• Organizational capacity and a sense of responsibility;

• Spirit of initiative and proactivity.

• Integration into a multinational company with a competitive salary and variable remuneration, adjusted to your experience and qualifications;

• Advantages and partnerships with more than 200 brands;

• Initial training for integration into the company and role;

• Well-being policies, with the possibility of 30 days of annual rest;

• Employee referral program, with incentives for each recommended candidate who is integrated into the team;

• Flexible working policy;

• Food benefits, with the offering of foods such as soup, fresh fruit, bread, butter, cereals, milk, and yogurts;

• 10% Discount at Leroy Merlin Stores;

• Health Insurance and Life Insurance;

• 1 day of corporate volunteering.

Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it provides a dynamic and collaborative working environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live a Human First culture, where every employee is a leader with the opportunity to grow.