Junior Helpdesk

• 1 to 3 years of experience in Helpdesk or Technical Support roles.
• Knowledge of Windows 10/11 and hardware and software troubleshooting.
• Solid knowledge of Office 365, including Outlook, Teams, OneDrive, and SharePoint.
• Knowledge of Active Directory administration, namely accounts, groups, and basic policies.
• Experience with SCCM for software installation and management.
• Experience with Microsoft Intune for device management.
• Ability to diagnose and resolve incidents.

• Knowledge of networks, namely DNS, DHCP, VPN, and corporate Wi-Fi.
• Familiarity with ITIL or incident management best practices.
• Experience in managing permissions on file servers.
• Notions of IT security and access policies.
• Experience with ticketing tools, such as Jira, ServiceNow, or GLPI.
• Ability to create clear and structured technical documentation.
• Notions of Windows PowerShell for simple automation tasks.

• Provide 1st-line technical support to on-site and remote users.
• Support onboarding and offboarding processes, including account creation, hardware provisioning, and configuration of access and permissions.
• Install, configure, and maintain workstations and mobile devices in Windows, iOS, and Android environments.
• Administer accounts and groups in Active Directory.
• Manage applications through SCCM, including deployments, compliance, and troubleshooting.
• Configure and manage devices through Microsoft Intune.
• Provide support for Office 365 tools, namely Outlook, Teams, OneDrive, and SharePoint.
• Support videoconferencing systems and remote meeting tools.
• Manage network shares and file and folder permissions.
• Create and maintain internal technical documentation.

Join Data Group!

At Data Group, we make technology simple and accessible, creating innovative IT solutions that help clients worldwide.

We are expanding in Portugal and we believe that growing alongside leading companies is only possible when we also grow with our talents.

Here, people are at the center of everything we do. We value ideas, encourage creativity, and believe that every contribution makes a difference.

If you are looking for a collaborative, dynamic environment full of opportunities to excel, your next challenge could be with us!

Who are we looking for?

Send your application and come simplify the future with us!

• Proactive, organized, and problem-solving oriented profile.
• Good communication skills and empathy in user support.
• Ability to work in a team and manage priorities.
• Sense of responsibility and attention to detail.
• Willingness to learn and evolve technically.
• Availability for prevention.

Location: Lisbon

Work arrangement: Hybrid (3x per week in the office).