Customer Lifecycle & Experience Manager

Manager [Customer Lifecycle & Experience] (F/M/D) – Lisbon 📍

You will play a central role in how we support and create value for our customers throughout their entire relationship with Doutor Finanças, from the first contact to retention and loyalty. Through relevant, personalized, and data-driven journeys, you will contribute to improving the customer experience while simultaneously generating a sustainable impact on the business.

• You will design and optimize journeys that span different channels, moments, and customer needs, ensuring a consistent experience;
• You will transform data, experimentation, and Artificial Intelligence into concrete decisions for personalization, conversion, retention, and loyalty;
• You will continuously challenge communications, automations, and CRM initiatives, testing and learning to find more effective ways to create value;
• You will lead cross-functional projects and mobilize different teams around the customer experience, including cross-sell, referral, and loyalty initiatives.
• ✔ Guaranteed feedback at all stages of the recruitment process;
• 🔒 Confidential and secure process: your data is protected with us;
• 📊 Evaluation based on objective criteria, focused on your skills and experience;
• 🕐 Communication throughout the journey: you will always know where you stand.

The stages are adjusted for each role and shared with you right at the beginning.

We believe that different perspectives make us better. All applications are welcome.

Our values shape the culture of Doutor Finanças, define who we are, and guide the way our "Doutores" work.

• Authenticity: we bring who we are, without filters.
• Innovation: we question "it's always been this way".
• Passion: we are proud to wear the lab coat.
• Proximity: we listen with empathy and create genuine relationships.
• Rigor: we deliver on what we promise.

👥 Your team
You will join the Customer Lifecycle & Experience team at Doutor Finanças, where you will report to Sofia Serrano.

💙 What you can expect from us
We want you to have good reasons to love what you do, but also the conditions to have a life beyond work.

• A compensation package adjusted to the role, including salary, meal allowance, and, when applicable, variable remuneration;
• Real flexibility, with a hybrid work model that gives you greater autonomy to organize your day;
• Protected health and well-being, with Health Insurance, Life Insurance, and free psychological support;
• Space to continue learning, through training and development opportunities;
• A community beyond work, through BLOCO, with free sporting and cultural activities;
• A project with purpose and real impact, where we work every day to improve people's financial health.

And yes, we also have ping-pong, foosball, a library, and PS4. But we prefer that you choose to work with us for everything else. 😉

Ready to wear the lab coat and make a difference?

Join more than 300 "doutores" who change people's financial lives every day. Apply now!