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Customer Manager (m/f) | Dentistry | Telheiras, Campo de Ourique and Alvalade

On-site in Lisbon·Added 27 days ago (last checked 9 Oct)

CUF

197 open roles

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This job advert was originally written in Portuguese.

Requirements

What we're looking for

12th grade, or equivalent in Portugal (mandatory);
Experience in Dentistry (mandatory);
Residency authorization in Portugal, in the case of foreign candidates (mandatory);
Schedule availability (mandatory).

Nice to have

Experience in face-to-face customer service (preferred);

The role

Together we want to do more and care better. We are hiring an Administrative Customer Manager (m/f) to join the Dentistry service at the CUF Health Centers.

What you'll do

Interlocutor and "face" of the Unit to the customer for specific needs throughout the various phases of the treatment plan;
Ensures efficient management, maximizing the occupancy rate of clinical schedules, through: booking and rescheduling appointments, prior confirmation of the customer's presence at the appointment, and promoting the booking of periodic appointments according to the treatment plan;
Guarantees the connection with the units, acting as a liaison to streamline processes.
Promotes activity, ensuring that customers comply with the scheduling set out in the treatment plans and finding the best financing solutions for their treatment plan, when the value proposition may constitute an impediment;
Receives and delivers laboratory work to couriers whenever this task is not ensured by the Dental Assistants.

About CUF

Industry: Healthcare
Website: cuf.pt

In their own words

About the company & team

We are a 100% Portuguese company, a leader in providing excellent healthcare in Portugal. With 80 years of history, CUF emerged with the purpose of caring for your people and families. Today, in constant growth, we are at the service of all Portuguese people who entrust us with their health and well-being, for life, with humanity and excellence.

At CUF, we believe that caring for our employees is essential to continue providing quality healthcare. We promote growth opportunities and the possibility of long-term internal mobility. We foster relationships based on respect and cooperation, creating a positive and motivating work environment.

Direct employment contract with CUF;
Integration into a solid, innovative, and growing company;
Initial and continuous training, through the CUF Training Academy;
Valuing our people through professional growth and development;
Prevention and well-being initiatives;
Family-responsible entity, recognizing the importance of balancing professional, personal, and family life, with the offering of benefits in this regard.

At CUF, we are aware of the effort and commitment of our teams and, therefore, we invest in the continuous improvement of well-being and conditions to have an impact on your role.

We value diversity and inclusion. We are committed to the principle of equality in all our recruitment and selection processes and to non-discrimination based on, notably, age, sex, sexual orientation, gender, marital status, family situation, origin, social condition, disability, or any other factor that may be considered discriminatory, thereby promoting a fair and equitable work environment for all.

Come be part of a team that cares for you, while you care for others!

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