Customer Support for Online Video Streaming platform - Russian

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

• Audience is the premium membership customers
• Identifying the client's problem; troubleshooting them to find the solution
• Documenting each action you take; and categorizing cases and possible bugs
• E.g. Fix account issues; Fix playing videos issues or uploading problems
• Soft Troubleshooting

What we're looking for:

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment

• Live customer support experience (phone, chat, email)

• Excellent native level written and spoken communication skills in Russian

• Fluency in English

• Demonstrated ability to satisfy customer needs (good understanding and active listening capabilities, knows how to probe to get relevant information)

• Ability to handle difficult situations.

• Provide customer and technical support to customers through phone, email and chat requests

• Openness to work flexible hours as required (may include evenings, weekends and/or holidays)

• EU Citizenship or a valid Portuguese Work Permit required

• Contract from day 1 and paid training
• Relocation package (for illegible candidates moving to Lisbon from abroad)
• Training and development opportunities
• Private health insurance including close family (Spouse + children free of charge)
• Life insurance
• Child benefits such as Nursery Voucher and Student Voucher
• Employee Assistant Program (EAP) to promote wellbeing of employee's (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/"Dia platino" service)
• Discount membership and access various gyms across Portugal
• Various corporate discounts available through partnership between Cognizant and other partners such Pestana Hotels, Carnext, Huawei, Apple, MEO,
• In Cognizant offices you have access to fresh fruit, water, coffee, and tea daily