Customer Care Specialist (Spain)

• Healthcare

• Remote (office in Oporto, Portugal)

• Learning & development budget

• Discount on Barkyn plans

• Birthday day off

• Dog-friendly office

We're looking to strengthen our Customer Care team, with the mission of supporting our customers and building close, long-term relationships with them.

Customer Care plays a key role throughout the customer journey at Barkyn: solving delivery issues, supporting nutritional transitions, recommending the right products and plans, collecting feedback, and acting as a close monitor of the overall customer experience through the customer's eyes.

We're looking for a communicative and empathetic person who genuinely loves dogs. You don't need to be an expert in dog nutrition today - we'll teach you everything. What matters most is a genuine interest in dog health and wellbeing, a strong sense of ownership, and the desire to help customers in a thoughtful and proactive way.

• Communicate with customers daily via phone, email, chat, and social media

• Present our offer to potential customers considering meals for their dogs

• Manage customer accounts and support changes to orders and plans

• Make independent decisions to solve customer issues efficiently

• Proactively suggest ideas to strengthen customer relationships and improve the experience

• Learn about dog health and nutrition to become a specialist in the field

Barkyn is on a mission to reinvent the pet space in Europe. From personalized health plans to tailored nutrition and vet support, we're building a brand that's redefining how dogs (and soon more) live healthier, longer lives. Backed by top-tier investors and loved by tens of thousands of customers, we're scaling fast and thinking bigger than ever.