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12,000+ live jobsSpanish Airline Advisor - 1000€ Welcome Bonus in Lisbon
On-site in Lisbon·Added 2 days ago (last checked 12 Nov)
Our summary
- Work mode
- On-site, Lisbon
Skills
Nice to have
Atlean World is hiring for this role in several places. This vacancy is in Lisbon.
Requirements
What we're looking for
Fluent Spanish (C1) and at least B2 English (spoken and written)
Minimum 6 months of Customer Service experience (B2C, tourism, travel, or baggage services preferred)
Strong communication skills, empathy, and sound decision-making ability
Customer-oriented, flexible, and comfortable handling sensitive situations
Ability to complete and pass all mandatory training certifications
Pay & benefits
What you'll get
- Private Health Insurance from day one
- Welcome Bonus of 1000€
- Great opportunity to grow quickly within the company
- Excellent work opportunity in a dynamic leading multinational company;
- Stable work and career progression;
- Investment in training (ongoing training) and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking...
Working Hours On-site:
Rotative
The role
One of the largest low-cost airlines in Europe, operating domestic and international flights in more than 34 countries.
What you'll do
Booking management (altering, cancelling, or creating new reservations);
Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests;
Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations);
Give real-time, accurate information that empowers the customer to make decisions;
Go beyond the customer's service expectations so they will remember and share their great experience;
Listen to the customer's unique situation and acknowledge their needs.
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