Hospital Director - AniCura +Ani+ Hospital Veterinário

Permanent contract with competitive salary conditions.

Private health insurance.

Life insurance.

Access to an internal professional training and development platform.

Wellness tools and employee support programs.

Integration into a multidisciplinary, collaborative, and highly committed team.

Continuous training and real opportunities for career progression within AniCura.

A safe working environment, equipped with advanced technology and all the resources necessary to perform the role with excellence.

Mars Veterinary Health is looking for a Hospital Manager for the AniCura +Ani+ Hospital Veterinário in Maia.

The Hospital Director is responsible for ensuring the global management of the clinic, guaranteeing the highest standards of veterinary care, sustainable financial performance, high levels of team engagement and productivity, excellent customer service, and the operational efficiency of the unit.

The Hospital Director is responsible for providing excellent clinical care and for the continuous improvement of clinical standards and quality.

Manage the Clinic in accordance with the regulations of the competent authority, in order to guarantee excellent veterinary care.

Ensure medical quality throughout the clinic, including the definition or adaptation of medical protocols, standards, and AniCura group programs and tools (e.g., QualiCura, APSIS).

Define the medical equipment, consumables, products, and other resources necessary for the provision of services.

Identify the learning and training needs of the Clinic's associates, allowing them to reach their full professional potential and provide high-quality medical care and customer service.

Effectively prepare and maintain associate schedules to respond to customer needs (communication, changes, etc.).

Ensure the representation of the clinic in veterinary institutions, professional communities, and congresses. Promote publication in scientific journals and support associates in their publications.

Responsible for the profitable development of the clinic, ensuring that objectives are aligned with AniCura's strategy.

Define the strategic objectives of the clinic, aligned with the Regional and Group strategy.

Responsible for meeting the financial objectives and Group KPIs.

Responsible for the clinic's Profit and Loss (P&L), including, among others:

• Continuous promotion of measures to improve costs, efficiency, and productivity;

• Management of the cost structure and investments in accordance with AniCura guidelines;

• Definition of corrective actions regarding revenue and/or costs to ensure budget compliance;

• Provision of structured contributions for business cases related to investments;

• Execution of the clinic's pricing policy, including discounts in the PMS system (when applicable, performing price comparisons and analyses);

• Approval of costs and investments within the agreed budget, in coordination with the Regional Manager.

Participate in periodic business reviews with the Operations team and relevant functional leaders, monitoring the clinic's KPIs. Share best practices, identify potential constraints, and propose solutions to remove barriers to execution.

Ensure regular and accurate financial reports.

Participate proactively in the budgeting process together with regional management.

In collaboration with regional management, define the clinic's service portfolio.

Responsible for the execution of the referral business strategy.

Responsible for ensuring the consistent provision of high-quality care and exceptional service to as many animals and clients as possible, while simultaneously maximizing efficiency, productivity, and profitability.

In conjunction with the clinical lead, act as a liaison in communication, including holding regular meetings with the clinic team, sharing business information and relevant messages with all associates, ensuring they remain informed, engaged, and have the opportunity to provide feedback.

Act as a reference leader and team manager, ensuring high levels of engagement and performance in the clinic.

Live and exemplify the Great Line Management (GLM) concept in yourself and your team.

Execute recruitment processes in collaboration with the Talent Acquisition team. Participate in relevant activities related to employer brand reputation.

Ensure the complete integration of the associates who report directly to you.

Responsible for the global engagement of the clinic's associates. Ensure that the team of associates under your responsibility has an annual impact plan and monitor the execution of the respective actions.

Conduct development and career progression conversations with the associates who report directly to you.

Perform performance evaluations and conversations with the associates who report directly to you.

Execute contract termination processes with the support of the Regional People & Organization (P&O) team.

Ensure leadership based on respect for the Associate Concept, following the guidance of the Five Principles.

Responsible for all critical non-clinical areas of the clinic, including Operations, Health & Safety (H&S), People & Organization (P&O), Customer Support, Marketing, and Legal Affairs.

Develop strong relationships with business partners from different functional areas (P&O, Finance, Marketing, among others). Collaborate with these areas to support the execution of the strategy and the performance of the clinic and AniCura.

Responsible for ensuring the clinic's compliance with corporate policies and procedures, as well as applicable legislation and regulations (including GDPR and the Information Security Policy).

Act as the contact person for matters related to local public entities and organizations.

Participate in strategic projects of great relevance to be implemented in the clinic.