People Experience Lead

Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale.

As our People Experience Lead, you will help shape how work happens at Paymentology. You will design, implement and continuously improve the frameworks, experiences, and insights that support performance, progression, engagement, and retention across the business.

You will work closely with senior leaders, People Partners, People Operations, Total Rewards and other cross-functional teams to turn employee feedback and organisational insight into meaningful action and outcomes.

This role combines strategic thinking with practical execution. We are looking for someone who can build from first principles, improve how we operate at scale, and leverage technology and AI-enabled solutions to create better, simpler, and more scalable people experiences

This is a rare opportunity to help build the foundations of People Experience at Paymentology. You will play a key role in shaping how we grow, how we support our people, and how we build scalable, high-performing and insight-driven ways of working across the organisation.

You will help define, implement and evolve the systems that shape how our people perform, grow, and experience the business.

Your areas of ownership will include:

• Designing and improving our employee experience and ways of working

• Embedding behaviours that support our culture and business goals

• Owning our employee listening approach, including pulse surveys and engagement insights

• Turning feedback and data into clear, practical recommendations and organisational action

• Leading the design, implementation and evolution of our performance and progression frameworks

• Improving fairness and consistency in performance reviews, calibration, and promotion decisions

• Identifying retention risks and working with People Partners and leaders to address them

• Driving measurable improvements in employee experience and performance practices

• Leveraging automation, AI-enabled tools, and scalable solutions to improve people processes and organisational insight

In this role, success means:

• Employees understand what is expected of them and how they can grow

• Performance processes feel clear, fair, and meaningful

• Leaders receive insight that helps them make better decisions

• Employee feedback leads to visible action

• Behaviours and ways of working are reflected in how the company operates

• Retention risks are identified early and addressed effectively

• Manual effort and inefficiencies in people processes are reduced

• AI-enabled and scalable practices improve the employee and manager experience

You will likely bring:

• 8-12+ years' experience in People / HR roles

• Strong experience across performance, engagement, employee experience and organisational effectiveness

• Experience implementing or improving HR technology, automation or AI-enabled solutions

• Confidence working with senior leaders and challenging constructively

• Strong analytical thinking and the ability to turn data into actionable insight

• A practical, systems-oriented mindset with a focus on scalable outcomes

• Experience in a global or distributed organisation