Head of Engineering, Sales Management Tools

Sales Management Tools owns MonieCRM, the operating system for Moniepoint's 50,000-strong sales network. This is not a CRM we bought - it is a workforce operations platform built entirely in-house for a multi-level field sales hierarchy, and it is how those teams run their day to day: the portfolio of businesses they manage, their own teams, their goals and performance, the physical and digital resources they need in the field, and an emerging AI-assisted support layer. Sixteen capabilities span onboarding and network management, pipeline and portfolio, performance and goals, compensation, and sales experience and support.

A significant part of the domain moves money. The platform owns wallets, commission calculation and attribution, cashout and welfare funds for a network that drives the overwhelming majority of company revenue - which makes financial correctness, not just availability, a core engineering requirement of the role.

Alongside that, the domain covers partner management, a rewards and retention platform serving tens of millions of users, and our marketing technology stack, including the engineering and customisation of Braze, the platform we use for customer engagement. The mandate is modernisation and reliability: re-architecting systems that have grown very quickly and making them dependable at a scale of more than 20 million users. This is a platform engineering and legacy modernisation challenge first and foremost, and prior CRM or SalesTech experience is genuinely not required.

We have a small but strong group of team members in Portugal, having joined us from companies like Feedzai and OLX. As we continue to build out our engineering organisation across Europe, Portugal is a market we are actively hiring into.

So, now we are looking for our Head of Engineering, Sales Management Tools, to join us in Portugal.

• You have 10-15 years of overall software engineering experience, with at least 5 years leading engineering teams through growth phases.
• 5+ years of hands-on, production-level experience writing and shipping Java code as a practising engineer. This means years spent writing Java yourself, not years spent overseeing teams who write it.
• At least 5 years of experience managing managers - leading an engineering organisation through other engineering leaders, rather than running a single team.
• You have proven platform engineering experience at scale - building and running complex distributed systems, not feature delivery alone.
• You have navigated legacy migrations and re-architecture projects at 20M+ user scale.
• You have strong backend engineering skills in high-throughput, data-intensive distributed systems, and are proficient in Java and Spring Boot.
• You have managed and developed large engineering teams of 20 or more members.
• Experience building systems where financial correctness matters - commissions, payouts, wallets, ledgers or equivalent - is a strong advantage.
• A fintech or payments background is strongly preferred. CRM or SalesTech domain experience is nice to have and explicitly not required.
• Exposure to customer engagement or marketing automation platforms such as Braze is a plus, but not a requirement.

As well, we assess every candidate across eight dimensions that define how great leaders operate at Moniepoint. We look for evidence of all eight throughout the process, not just in a single conversation.

• Customer Obsession: Build deep empathy for users. Solve problems intuitively, and fix root causes, not just tickets.
• Craft: Master the fundamentals. Reason from first principles, make trade-offs explicit, and raise the bar on quality.
• Systemisation: Turn repeating decisions into scalable mechanisms. Reduce cognitive load and raise engineering quality.
• Urgency: Move with disciplined speed. Act autonomously within scope, remove friction, and escalate risks early.
• Ownership: Treat the platform as your own. Take initiative across boundaries and follow through without reminders.
• No Ego: Put the mission first. Share credit, welcome debate, and never protect status over team outcomes.
• Candour: Surface uncomfortable truths and risks early. Intelligent failure is welcome; concealment is not.
• Integrity: Stay truthful and ethically consistent. Refuse toxic behavior. Performance without integrity is unacceptable.

• Legacy systems modernised and re-architected, with measurable improvement in reliability and performance.
• Commissions and earnings calculated, attributed and paid accurately and on time, at network scale.
• A sales and marketing platform that scales with a rapidly growing agent network across multiple markets.
• Commercial teams able to move faster because the tooling beneath them is dependable.
• A high-performing engineering team with a strong bench of managers and senior engineers.

• Own the platform behind the commercial engine of one of Africa's largest digital banks - the system 50,000 people rely on to do their jobs and to get paid.
• A genuine platform modernisation mandate with the autonomy and backing to see it through.
• Be part of a mission-driven company impacting millions of businesses and individuals across Africa and beyond.