Senior Product Manager - Pro Onboarding
Remote in Portugal·Full-time·Added 4 days ago
Overview
Job details
Full-time hours
Per the ad.
Fully remote
Per the ad.
Requirements
Have 4+ years of experience
Mid-level role.
Requirements
What we're looking for
4+ years of product management experience, with a strong track record in onboarding, activation, or growth-oriented UX work
Sharp product sense for user experience - able to spot friction, simplify complex flows, and design for trust and excitement
Strong data fluency: comfortable defining success metrics, analyzing funnels, and turning data into prioritized action
Excellent written and verbal communication - able to bring stakeholders along with clear narratives and numbers
A customer-first instinct - genuinely curious about who the user is and what would make them excited to trade
Fluent working with AI tools day to day - using them to analyze data, personalize experiences, and speed up how you work as a PM
Passion for crypto and trading, with a strong belief in Kraken Pro's mission
The role
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.
What you'll do
Own the onboarding experience for Kraken Pro globally, end to end - from first landing through a client's first trade
Constantly assess the funnel: identify what's working, what's not, and drive continuous UX improvement
Deeply understand the Pro customer: who they are, what they need most in their first days, how to talk to them, and what gets them excited to trade
Live in the onboarding data - pinpoint the biggest friction points, where clients drop off, and the highest-leverage opportunities
Design the experience to build trust at every step, guiding clients through onboarding with confidence
Get clients to their first trade - their "aha moment" - faster and with more conviction
Partner closely with Design, Data, Engineering, and Marketing to turn insight into shipped improvements
Use AI to see the funnel more clearly and move faster on it - from surfacing friction points and predicting who's about to drop off, to personalizing the onboarding path and messaging per client
What you bring
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Hiring process
Raise your hand
Talent screen
With a talent partner
An initial conversation about role fit, mission alignment, motivation and career ambitions.
Role specific interviews
With hiring manager, future teammates and key stakeholders
Interviews exploring your skills, experience and how you operate in context.
Practical exercise
A real-world case study aligned with your role.
- The recruiter walks you through what to expect at each stage.
About Kraken
Kraken is a global cryptocurrency exchange and digital asset platform founded in 2011, headquartered in San Francisco, USA. It is one of the largest and oldest crypto exchanges in the world, offering spot trading, futures, margin trading, and a range of digital asset services to retail and institutional clients. With a strong focus on security and regulatory compliance, Kraken operates across multiple jurisdictions and employs thousands of professionals globally.
In Spain, Kraken has a significant presence, with a growing team of engineers, product managers, designers, and data professionals. The company is known for its remote-first culture, which allows international talent to work from anywhere, including Spain. Kraken values autonomy, innovation, and a deep commitment to the crypto ecosystem, making it an attractive employer for professionals looking to work in a fast-paced, decentralized environment.
- Founded
- 2018
- Employees
- 1,000–5,000
- Headquarters
- San Francisco, USA
- Website
- kraken.com
In their own words
About the company & team
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
The Pro team is responsible for Kraken Pro's web and mobile trading experiences across spot and futures markets.
Additional information
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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