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Iberia Customer Account Operations Manager - Native Portuguese Speaker

On-site in Lisbon·Full-time·Added yesterday (last checked 12 Nov)

1 open role

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Our summary

Work mode: On-site, Portugal
Contract: Full-time
Languages: Portuguese
Experience: 4+ years

Skills

Requirements

What we're looking for

Education and Experience Required:

First-level university degree or equivalent experience; may have advanced university degree.
Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
Typically 1-2 years of experience supporting large accounts.

Knowledge and Skills:

Excellent communication skills (e.g. written, verbal, presentation); Native Portuguese language fluency, English language fluency
Developing consulting, negotiation and influence skills.
Solid understanding of core HP businesses and the revenue cycle.
Superior research and analytical skills.
Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
Demonstrated project management skills such as planning, execution and implementation.
Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
Basic financial and business acumen.
Ability to identify and implement customer-specific process improvements.

Pay & benefits

Visa & relocation

The role

Iberia Customer Account Operations Manager- Native Portuguese speaker

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

What you'll do

Responsibilities:

Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.
Conducts and reviews highly complex operational analysis.
Acts as a point of escalation and collaborates with otherfunctions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.

How you'll work

Full time

No shift premium (Spain)

25%

About HP

Industry: Technology
Founded: 1939
Employees: 50,000–60,000
Headquarters: Palo Alto, USA

In their own words

Additional information

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

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