AI & Automation Solutions Developer

AI & Automation Solutions Developer

We are looking for a motivated Solutions Developer to join our Product team responsible for developing, enhancing, and supporting cloud-based Contact Center and AI solutions built on Amazon Connect and AWS.

This role is ideal for an early-career engineer who enjoys problem-solving, software development, cloud technologies, and Artificial Intelligence. You will work alongside senior engineers, solution architects, and product owners to deliver innovative customer-facing capabilities including AI Agents, conversational AI, automation, voice translation, analytics, and core system integrations.

Solution Development

• Develop, test, implement and support solutions built on AWS and other Cloud technologies.

• Build integrations between contact center platforms, AI services, ITSM tools, and enterprise applications.

• Assist in the delivery of AI-powered capabilities including AI Agents, Agent Assist, RAG solutions, translation services and workflow automation.

• Troubleshoot defects and contribute to continuous improvement initiatives.

• Follow engineering standards, coding best practices, and security guidelines.

AI & Innovation

• Support the development and testing of Generative AI and Large Language Model (LLM) solutions.

• Assist with prompt engineering, knowledge bases, AI orchestration, and conversational AI use cases.

• Contribute to experimentation, prototyping, and evaluation of new AI capabilities.

Testing & Support

• Create and execute unit, integration, and end-to-end tests.

• Support deployment, release, and operational activities.

• Assist in diagnosing and resolving production issues.

• Contribute to technical documentation and support materials.

Collaboration & Learning

• Work closely with Product Owners, Architects, Developers, BAU specialists and Service desk operational teams.

• Participate in Agile ceremonies including sprint planning, stand-ups, retrospectives, and demonstrations.

• Continuously develop technical expertise in AWS, AI technologies, and software engineering practices.

The role is approximately:

• 70% Solution Development, Testing & Implementation

• 15% Operational Support

• 10% Solution Design & Technical Learning

• 5% Customer & Stakeholder Collaboration

Location: Portugal / Poland / Costa Rica
Reports to: Product Owner / Chief Architect

• Delivery of assigned stories and tasks within agreed sprint timelines.

• Quality and reliability of developed solutions.

• Contribution to successful product and project outcomes.

• Reduction in defects and rework.

• Growth in technical capability and AWS expertise.

• Positive feedback from stakeholders and team members.