Jobs in Portugal, in English.

2nd Class Receptionist - Occidental Faro-2

On-site in Occidental Faro·Full-time·Added today (last checked 3 Nov)

Barcelo Hotel Group

4 open roles

Apply

Our summary

Work mode: On-site, Occidental Faro
Contract: Full-time

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.
Why limit yourself to one location when you can travel between countries and work in different areas of the company? At Barceló Hotel Group, we offer geographical mobility and the opportunity to gain knowledge about various products and services throughout your career.
We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.
You will have access to the best training programs on the market, tailored to your position within the company. Additionally, because we firmly believe in personal development, we offer a wide range of open training activities through our Barceló Campus e-learning platform.
We invite you to explore Barceló ReGen, our sustainability strategy. This initiative covers numerous actions related to social, economic, and environmental development in all the places where our company operates. We want you to join us in our commitment to building a better future!

As one of our biggest challenges is to ensure your happiness, being part of the Barceló Hotel Group team offers additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools.

Contract type: Fixed-Term (prazo determinado)

The role

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

Royal Hideaway Luxury Hotels & Resorts
Barceló Hotels & Resorts
Occidental Hotels & Resorts
Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

What you'll do

Perform in-person, telephone, or email customer service;
Perform check-in / check-out, reservation, and billing procedures;
Ensure customer satisfaction;
Follow up with customers and clarify doubts;
Ensure problem resolution by providing quick responses, and anticipate customer needs;
Complaint management;
Analyze customer feedback and provide improvement strategies;
Provide tourist information and make hotel services available to the customer;
Collaborate with other departments, providing support in Housekeeping and F&B areas, if necessary.
Ensure the smooth operation and security of the Hotel.

What are we looking for?

Proven experience in similar roles in 4 or 5-star hotels:
Customer orientation;
Knowledge of Opera Cloud Operating System (preferred);
Good written and oral communication skills in Portuguese and English (mandatory and eliminating factor);
Knowledge of other languages is valued;
Good communication skills, active listening, and empathy;
Strong sense of responsibility and problem-solving;
Resilience and the ability to work in stressful situations;
Attention to detail;
Availability for various shifts.