UX Design Specialist

Hybrid in Portugal·Full-time·Added yesterday

Amadeus

1 open role

Apply

Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Portugal for hybrid days
No relocation package mentioned.

Requirements

What we're looking for

Your Profile:

Significant experience in service design, UX design, customer experience, or related fields.
Experience managing projects that involve multiple teams and stakeholders.
Knowledge of journey mapping, human-centered design, and design thinking principles.
Skilled in using qualitative and quantitative research methods.
Comfortable presenting ideas to different audiences and leading workshops.

Nice to have

Familiarity with simulation tools (e.g., CAST Terminal Simulation) is an asset but not required.
Experience in the travel, transportation, or related industries is an advantage.

The role

UX Design Specialist

We are looking for a Experience Designer to help create seamless and meaningful travel experiences across the travel ecosystem. In this role, you will collaborate with airports, airlines, and other partners to simplify complex processes, improve satisfaction, and deliver measurable improvements.

What you'll do

In this role, you'll:

Lead projects from discovery to implementation that enhance customer and staff experiences.
Design and improve journeys for passengers and staff across both physical and digital touchpoints.
Plan and facilitate workshops that bring together customers, partners, and internal teams.
Conduct research and observations to uncover opportunities and translate findings into practical solutions.
Create clear experience strategies, service blueprints, and journey maps.
Use data and feedback to guide decisions and measure improvements.
Collaborate with Product, Engineering, and Operations teams to integrate user-focused design into solutions.
Provide guidance and share best practices in service design and user experience.

About Amadeus

Amadeus is a leading global travel technology company that provides software solutions to the travel and tourism industry, including airlines, hotels, travel agencies, and other travel service providers. With its headquarters in Madrid, Spain, Amadeus operates in over 190 countries and is one of the largest technology companies in the travel sector, known for its distribution systems, IT solutions, and data-driven services. The company's scale is substantial, with tens of thousands of employees worldwide, and it plays a critical role in the digital infrastructure of the travel industry.

In Spain, Amadeus has a significant presence, with its main offices in Madrid and additional operations in Barcelona. The company is a major employer of international talent, offering a multicultural work environment where English is often the working language. For international professionals, Amadeus provides opportunities to work on cutting-edge travel technology, with roles spanning product management, data science, legal, finance, and IT. The company's commitment to innovation and its global reach make it an attractive destination for those looking to build a career in travel tech while living in Spain.

Industry: Travel Tech
Founded: 1987
Employees: 10,000–50,000
Headquarters: Madrid, Spain
Website: amadeus.com

In their own words

Additional information

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

All open roles at Amadeus