Deployments Support & Automation Engineer

• 2 to 5 years' experience in deployment, DevOps/SRE/Platform or application support.
• Experience deploying and supporting applications in production environments.
• Good understanding of change management (ITIL) and working with RITMs and change requests.
• Scripting skills (PowerShell & Python) for automation and deployments.
• Experience with CI/CD pipelines, monitoring and alerting.
• Experience with AWS and Windows and Linux environments.

• Kubernetes experience is a strong advantage.
• ITIL or AWS certifications are a plus.
• Organised, detail-focused and able to work with minimal supervision.
• Clear communicator, comfortable working with R&D, customers and teams across time zones.

• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Deployments Support & Automation EngineerSummary

The Deployments Support & Automation Engineer supports the deployment of releases for our Self-Service products, such as Kiosks and Auto Bag Drops. Releases are built by a dedicated R&D team; this role takes those releases and deploys them safely into customer environments across frontend, middleware and backend components.

Around 70% of the role is deployments and the change management that goes with them, from receiving the request through to implementation. The remaining 30% is automation: alerting, monitoring and deployment scripts that make deployments faster and more reliable.

Key Responsibilities

• Deploy R&D releases, upgrades and fixes for Self-Service products (Kiosks, Auto Bag Drops, etc.) across frontend, middleware and backend components.
• Carry out pre-deployment checks and post-deployment verification to confirm products are working before handover.
• Roll back deployments when needed and work with R&D to resolve deployment issues.
• Coordinate deployment windows with customers, sites and internal teams, including out-of-hours where required.
• Keep deployment runbooks and documentation up to date and hand over knowledge to support teams.
• Receive and work through requests (RITMs) from customers and internal teams.
• Prepare change requests (CRs), including implementation, test and rollback plans.
• Review change requests raised by other engineers for quality and completeness.
• Implement approved changes and close them off with the right records.
• Handle change and admin work on behalf of other engineers so they can stay focused on technical delivery.
• Build and tune monitoring and alerting for Self-Service products.
• Write and maintain deployment scripts and pipelines to make deployments consistent and repeatable.
• Automate routine operational tasks and reduce manual effort.
• Troubleshoot deployment and production issues and resolve them or escalate to R&D.
• Support high severity incidents and be available on the standby roster.
• Assist with environment setup for new projects, including AWS infrastructure and deployment pipelines.

About the Ideal Candidate