Product Management Services Specialist - German

• principais benefícios

  Why join us?
  Be part of building a new GBS hub.
  Work in an international, multicultural environment with exposure to global teams.
  Influence on how processes are designed and executed globally.
  Grow your career in a modern service organization focused on people, innovation, and agility.

  
  

  What we offer
  Permanent contract.
  Mobile work model (2-3 days home office per week).
  Health insurance for you and your family (no extra cost).
  Life insurance.
  Meal allowance.
  Birthday, Christmas Eve and New Year's Eve off.
  A modern, people-centric culture focused on development, wellbeing and collaboration.

Ready to make an impact in the world of service products?
Join our Global Business Services team and help our sales organization win business with fast, accurate and customer-specific service offers

• responsabilidades chave

  Your role
  The Product Management Services Specialist supports sales in the tender business by providing fast and uncomplicated quotations for inquiries about service product. Together with Business Analytics, the role calculates customer-specific warranty extensions and ensures that the best possible offer is always submitted, guided by one simple principle: do things right the first time.
  As part of the Product Management Services Operations team, you'll be a competent contact for our interfaces in the markets, in the regions and at headquarters, helping to ensure that the jointly set sales targets are met, while identifying improvements and driving process compliance in a dynamic, international environment.
  What you can look forward to
  In the Product Management Services area, you will contribute to a smooth, transparent and customer-focused experience across the company's global sales and customer solutions organization. Our team works at the intersection of sales, service products, warranty and controlling, ensuring that customized extended warranties, service contract calculations and serial damage cases are handled accurately, efficiently and in line with corporate standards. By processing customer-specific requests quickly, measuring and improving processing times, and collaborating with markets, regions and headquarters, you will help strengthen our competitiveness in tenders and enhance the overall customer experience.
  Key Responsibilities
  Handle customized extended warranty requests end to end, quickly and in line with the process:
  Calculation of customer-specific warranty extensions together with Business Analytics
  Preparation and submission of quotations
  Documentation via the team's function mailbox
  Review and approve late or incorrectly ordered extended warranties (late implementation)
  Provide ongoing sales support in tender management by answering inquiries about service products
  Measure the processing time of customized extended warranty requests to ensure fast turnaround
  Review service contract calculations and subsidy requests for service products jointly with Controlling (FVT), up to the decision template
  Apply for extended warranty codes for warranty processing, enabling the systemic creation of warranty modules in the warranty services area
  Support the serial damage process:
  Commercial examination of serial damage cases
  Determination of the reserve amount
  Release in line with the serial damage process
  Act as a specialized interface to the markets, regions and headquarters, including market management and sales, to ensure that jointly set sales targets are met
  Maintain high data quality and ensure compliance with internal controls
  Identify opportunities for process improvements and standardization
  Key Performance Indicators (KPIs)
  Processing time of customized extended warranty requests
  Quotation accuracy (first-time-right rate)
  Response time to tender and service product inquiries
  Number of late or incorrectly ordered extended warranties
  Compliance with processes, SLAs and audit requirements
  Internal customer satisfaction (sales, markets, regions)