Shift Leader - Faro

REIMAGINE WHAT COFFEE CAN BE...

At Nespresso, we believe we can elevate the world of coffee in a way that generates a positive impact and is a force for good that shapes lives for the better.

By caring for one another, for our farmers, suppliers and the communities we work with, we can ensure that every customer has the best possible experience.

We work with the purpose of building diverse and passionate teams. We believe this makes us even more creative and innovative in our quest to offer unique coffee experiences while having a positive impact on people and our planet. We actively cultivate diversity, inclusion and a sense of belonging in the workplace. We celebrate individuality and believe that authenticity and uniqueness help us grow and thrive together.

Thus, we live by 4 behaviors - We Inspire, we Care, we Act and we iNovate. Each of them reflects who we are and how we interact with one another and with the world around us.

At Nestlé, diversity and inclusion are core values. If you have any special needs, let us know so we can adapt the workplace.

Position Summary

Location: Faro | Fórum Algarve
Company: Nestlé Nespresso SA
Schedule: Full-Time
Contract Type: Fixed-Term Contract

As a Shift Supervisor, your main mission will be:

Ensure the smooth daily operation of the Boutique in order to secure the performance of sales and the level of Customer Service.
Act as a Nespresso brand ambassador in the Boutique;
Welcome, advise and guide our Customers about our campaigns and products, in accordance with Nespresso's quality standards;
Manage and motivate the team and ensure the training and support of Boutique Coffee Specialists,
Act in accordance with Nespresso's Quality, Food Safety and SHE systems, complying with the legal, internal and normative requirements applicable to Nestlé Portugal SA, Nespresso.

A day in the life of...

Monitor and promote the Boutique's level of service in accordance with Nespresso's requirements, continuously assessing the quality of the service and providing ongoing feedback to the Coffee Specialists;
Follow up on KPI analysis;
Anticipate the needs of each area of activity and ensure permanently adequate stock levels, place orders, check deliveries;
Contribute to the maintenance of the Boutique's visual appearance in accordance with company policy;
Advise Customers and potential Customers on Nespresso products and services.

What will make you successful

Secondary education qualifications (minimum);
3-4 years of professional experience in customer service and direct sales of products and services to the public (preferred);
Specialized training in customer relations and sales (preferred);
Experience in handling Customer complaints;
Experience in team coordination;
Conversational knowledge of English;
Computer skills.

Why Nespresso?

Committed to sustainability and certified as a B-Corp;
We are a company that promotes inclusion, growth and innovation;
Full-Time 40h with an attractive salary + quarterly bonus;
Attractive benefits package;
Onboarding with all the tools for your success;
On-the-job training based on development needs and career aspirations;