Project Manager - Programs

• Experience: 4-7+ years of proven experience in partner/channel operations, business governance, program management, or financial operations within a high-tech enterprise.
• Channel & Distribution Acumen: Strong foundational understanding of technology two-tier (2T) distribution business models, distributor compensation, and partner incentives.
• Governance & Process Rigor: Demonstrated ability to manage complex business rules, exception governance, and audit trails with high accuracy and operational discipline.
• Analytical & Data Proficiency: Advanced proficiency in Microsoft Excel (Power Query, advanced formulas, pivot modelling) and experience analysing large-scale commercial datasets. Familiarity with Cisco systems (CCW, PXP, Tableau/PowerBI, Salesforce) is a strong plus.

• Experience influencing and driving decisions with multiple stakeholders.
• Strong communication, consulting, and presentation skills, with the ability to tell stories with data and produce with actionable insights.
• Ability to work independently, manage multiple projects, and adapt to a fast-paced, changing environment.

• Program Operations & Lifecycle Administration: Oversee the operational day-to-day running, audit compliance, and policy execution for existing global distribution programs and incentives (e.g., Distributor Grow, OBF and DDF).
• Payment & Rebate Reconciliation: Partner with Global Partner Finance and Commerce Operations to validate monthly/quarterly distributor payout files, reconcile claims, and manage operational exception requests.
• Audit & Policy Governance: Ensure strict adherence to program Terms & Conditions, maintain master governance documentation, and lead operational dispute resolution workflows with regional distributor leads.
• C360 Operational Readiness: Support the program transition roadmap from legacy metrics to the new Partner Value Index (PVI) and Cisco Partner Incentive (CPI) for Distributors.
• Executive Dashboards & Reporting: Maintain recurring operational dashboards tracking global distributor performance, incentive earnings, tier distribution, and budget accruals.
• Cross-Regional Cadence Support: Facilitate operational agendas, meeting artifacts, and action-item tracking for bi-weekly regional distribution operational syncs across AMER, EMEA, and APJC.
• Distributor Enablement & Query Management: Serve as the operational Tier-2 escalation point for regional partner account teams, providing clear, policy-grounded guidance on program rules and transition timelines.

1. Legacy Distribution Program Governance & Administration

2. Transition to Cisco 360 (C360) Distribution Programs

3. Analytics, Reporting & Operational Cadence

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At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

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